SME News Q3 2024/ 34 Travel Experiences that Shine Offering flights worldwide and cheap holidays aplenty, it is the mission of Middlesex’s Brightsun Travel to craft truly personalised travel experiences that far exceed the expectations of customers. Nurturing lasting relationships built on trust and integrity, Brightsun Travel aims to be the UK’s leading provider of bespoke travel, underpinning this with an unrivalled service quality and a desire to make memories that last a lifetime. Named as the Best Travel & Holiday Specialists 2024, we explore exactly what makes the company so special in this space. Since being established in 1986, Brightsun Travel, the primary brand in the Brightsun Travel Group, has been offering travel services of unmatched quality and personalisation. With three international points of sale in the UK, Ireland, and India, the diversity of Brightsun Travel’s team reflects the diversity of both its customers and its offerings. Built on the values of passion, inclusion, collaboration, continuous learning, and growth, Managing Director Deepak Nangla ensures that Brightsun Travel operates to the highest international industry standards at every turn. The company is aware that corporations in any sector are defined by the strength of both their team and their culture, and this is why every staff member at Brightsun Travel embodies an approach that begins with treating a customer as an individual as opposed to simply a business transaction. This family-owned business today operates atop unique industry expertise that spans three generations, and it is this cemented ethos that continues to permeate the brand at every level, even as it continues to grow and evolve. Striving to offer the service of a small shop and treat every customer as if they were an extension of the family, Brightsun Travel has all travel needs covered, be it New York flights, holidays to Dubai, 2025 all-inclusive holidays, or anything in between. Leveraging partnerships with an array of global airlines, the flights Brightsun Travel offers to destinations worldwide are priced competitively, and its specialising in the likes of tailored holiday packages and customised tours sees its commitment to bespoke service present at every avenue. As the company’s Managing Director Deepak Nangla explains: “Our packages and itineraries are ATOL protected, managed with 24/7 support, and are executed by government approved tour guides. We also provide visa assistance and OCI services, guiding our customers through the application process.” This full-service approach is realised in part thanks to the dedication to training and nurturing young talent present throughout the business. Seen through the likes of internships and other such workplace programmes, first-hand experiences are also provided to students who are wishing to enter this industry, building a bridge between the classroom and a professional workplace in the process. It is only thanks to the combined efforts of everyone from the front-of-house team to the company’s in-house IT experts that all of this has been possible. To provide an example of the great work that Brightsun Travel does outside of arranging holidays, one particularly noteworthy undertaking that staff are incredibly proud of is the Brightsun Digital Advent Calendar, a project managed by the Brightsun Marketing team that received more than 80,000 entries and 225,000 engagements last year. A customer favourite, with the chance to win luxury holidays and worldwide flights, this is just one of the ways the company gives its hard-earned rewards to customers, building on customer loyalty and appreciation and solidifying its customer service commitment. Coming off of what was an incredibly difficult couple of years for the travel industry in the wake of the global pandemic and subsequent travel restrictions, Brightsun Travel has gone from strength to strength and continues to do so. Having spent the lockdowns learning and engaging with safety bodies to remain ahead of the curve concerning global travel restrictions, this commitment to something greater than themselves is also seen in the team’s charity work, where they partner with the Loomba Foundation and donate regularly to India’s Gwalior Hospital. For almost 40 years, Brightsun Travel has served as a frontrunner in the UK travel industry and continues to stand as one of its brightest assets. Inheriting the business from its founders, his parents, Deepak Nangla is helping the business to traverse this digital age seamlessly. This recognition is but one of the accomplishments that this MD and his business have received over the past 12 months, which include receiving a Top Seller Award from TAP Air Portugal and Sales Award from Vistara, in addition to featuring in The Independent’s E2E Dynamic 100 top entrepreneurs. “Stay in the loop by following us on socials and signing up to our bi-weekly newsletter at https://www.brightsun.co.uk/.” [END OF COPY] Company: Brightsun Travel Web Address: https://www.brightsun.co.uk/
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