SME News Q4 2018

28 SME NEWS / Q4 2018 , Jungle Versatile Indoor Play (trading as Jungle V.I.P) is a family run indoor soft play centre for children. In September, Jungle V.I.P. was named among the winners of SME News Magazine’s 2018 Business Elite Awards programme with the title of ‘Hounslow’s Best Indoor Soft Play Centre’. We spoke to one of the centre’s founder, Evana Khan, to find out how they have created the region’s best must-visit amenity. Customer Services Comes First at Hounslow’s Best Indoor Play Centre SMEs come in all shapes and sizes. It’s a quality that SME News has recognised and celebrated since we launched our first issue early last year. Small businesses are the very lifeblood of Britain’s economy, whether they are a multi-office financial adviser or a family-run local bakery. Regardless of their field, or industry, they all contribute to the fabric of the greater business landscape. In 2014, Evana and her husband Mani saw an opportunity to capitalise on Hounslow’s need for a smaller, more intimate play centre with a focus on serving their customers to the best of their considerable ability. “Our vision was to create a haven for parents, carers and children with a touch of personal good old customer service!” “We recognise that we are not the biggest of play centres, but the ‘best things comes in small packages’! We feel that being the size we are, we are able to offer that inter-personal service that most of our competitors are unable to.” In the four years since, the company has thrived on the back of this dedication to putting the customer at the centre of the experience, creating a fun, friendly and utterly enjoyable play centre for children. “We encourage our staff to go the extra mile and commit all our efforts to make this business a success.” As a result of this effort, Jungle V.I.P. was awarded Best Employer & commended for Best Customer Service as part of the Hounslow Business Awards 2017. As Evana details, “We are very proud that what started as a simple dream has resulted in these achievements. This SME Award coupled with our 2017 awards feels almost surreal! At the end of the day, we wanted to create a family space for our customers to enjoy, but also a workplace that our employees – and ourselves – could look forward to coming to every morning.” Despite recent economic difficulty in the area, Jungle V.I.P. are confident that the key to the success they celebrate today can help them to weather the storm, and emerge, at the end of the day, stronger, paving the way for expansion and growth. Regardless, the future for Jungle V.I.P. looks promising indeed, as Evana and Mani double down on what makes them unique, distinguishing themselves as different, and better, than their peers and competitors. 1810SM15 Contact: Evana and Mani Khan Company: Jungle V.I.P. Address: UNIT 5, The Blenheim Centre, Prince Regent Rd, Hounslow, TW3 1NL, UK Website: www.jungle-vip.co.uk Telephone: 020 8577 5618