SME News Q4 2018

40 SME NEWS / Q4 2018 , Proudmembers of the Royal Institute of Chartered Surveyors, Marwood Surveyors specialise in RICS Home Buyer Reports, Building Surveys, Land Registry Compliance Plans and Boundary Determinations. In October, Marwood were recognised in SME News Magazine’s 2018 Midlands Enterprise Awards programme as the ‘Property Surveyors of the Year for theWest Midlands’. We spoke with a Chartered Surveyor and Senior Administrator at the firm to find out how they have helped redefine best practices in the sector. Midlands Surveyors Win Prestigious Award for Second Year in a Row Operating across the breadth of the West Midlands and Staffordshire, Marwood Surveyors have become a hallmark of excellence in the region, with glittering client testimonials on the back of a dedication to client-centricity and outstanding service. Their mission, from the outset, has been utterly defined by this approach to their work, as Gemma explains: “Our mission is to make Marwood Surveyors the professional bench mark for expertise, excellence and customer satisfaction ahead of our competitors, and to continue to provide a trusted, experienced and qualified service to all our client’s needs, every time.” This has helped to markedly differentiate them in a notoriously competitive market, where it can be difficult for a potential client to understand who would be best be able to meet their individual needs. Gemma takes a moment to explain Marwood’s approach to their work: “We focus primarily on making sure that communication between ourselves and the client is seamless throughout the entire process and then deliver a standard of service that consistently exceeds client’s expectations.” John continues: “Client expectations are high, and there is no room for mediocre service, at any level of the service provision. We believe this to be general trend, nationwide.” Further, communication is held in high regard at all echelons of the business, defining Marwood’s internal ethos and culture, as John discusses. “Good communication skills and a common goal at every level to deliver a consistently high standard of service across the entire team.” The conversation soon turns to the benefits of being based in the Midlands, and what benefits Marwood has seen by rooting themselves in the region. “The main benefit for us, as a company, is that the Midlands area seems to be economically buoyant, with above average levels of employment and business opportunities. It’s the strongest contender for economic growth outside of London.” Finally, in his closing comments, John speaks on Marwood Surveyors’ future, as they look to capitalise on their exceptional reputation in the industry: “We are striving to be recognised as the best regional company that delivers a consistently high MID18044 quality of professional work at competitive fee levels.” Company: Marwood Surveyors Ltd Telephone: 0121 321 6058 Website: www. marwoodsurveyors.com Facebook: www.facebook.com/ marwoodsurveyors/