In essence, Holimpia’s primary area of focus is fixing the discernible lack of communication and personalised attention present when working with corporate estate agencies. Blending a higher calibre of service with affordable commissions and a steadfast focus on building lasting client relationships – it is the goal of the team here to see that landlords and tenants alike receive the best experiences this space has to offer. Indirectly, this is carried out by leveraging leading-edge property technology platforms. By utilising automation and other innovative means to streamline paperwork and execute tedious administrative tasks, Holimpia is able to put all of its knowledge and effort into what truly matters – letting and managing properties effectively. The ability to seamlessly handle these tasks comes down to the genuine passion of its team for both this field and their clients. As Head of Lettings Elda Bregu tells us: “This combination of passion, knowledge, and innovation is what truly sets us apart in the industry.” This trifecta is particularly vital given the dynamic nature of the UK’s real estate landscape, which is currently being defined by such trends as hybrid models, online agents, and self-employed frameworks. Such a shift is geared towards increasing flexibility and improving client relationships, two areas that Holimpia already has covered through its aforementioned self-employed model. Other trends defining this industry at present include the sheer amount of smaller estate agencies that are either merging or closing as a result of the competition, with changes in legislation and rising living and maintenance costs also leading to more landlords selling their properties. Thus, the lettings market is too becoming more competitive, and it is precisely this increase in demand that has resulted in the need for more automation – something that Holimpia is again excelling in. It is not all difficult however, and being based in the UK’s property sector does bring with it a number of advantages for Holimpia. From the diverse nature of the market through to the well-established legal frameworks which make operating honestly in this space a breeze, the team are always appreciative of the environment they work in, and it is their seeking to better it further by providing innovative and efficient solutions that helps this agency distinguish itself from the larger, corporate-driven agencies which also call this sector home. “By staying ahead of trends and leveraging our deep knowledge of the local market, we contribute to raising the standards of service in the UK property sector. Our model is scalable and adaptable, which means we can potentially bring this approach to other markets, elevating the experience for landlords and tenants alike beyond the UK.” Such a committed ethos requires an equally committed team, and lucky for Holimpia, this is something that it is has invested in heavily. Brimming with individuals who are genuine, hardworking, and reliable, it is not always about property knowledge, it is about possessing those things which cannot be taught. This includes a strong work ethic, a commitment to service excellence, and a willingness to grow and develop. As a reward for embodying these values, the team here are afforded a wealth of training opportunities. Moreover, because this team is comprised of self-employed estate agents, the work-life balance on offer at Holimpia is unrivalled. Wellbeing and flexibility are just two of the benefits of the agency’s method, and this ultimately underpins that this is an agency unlike the usual corporate players, something seen further through its commitment to forging authentic relationships with clients and team members alike. As we move into the final weeks of 2024 and beyond, doubling down on this self-employed model and driving recruitment are the two primary aims for the agency. In the longer term, Elda describes: “My ideal dream is for our agents to make a £100k salary while also being able to take 2-3 months of remote work each year. This is a far cry from working for big corporate agencies with 12-hour days and a miserable salary.” Striking the balance between financial success and personal freedom for its team – as well as personalised and high-quality service for its clients – Holimpia is a fitting recipient of this award. Contact: Elda Bregu Company: Holimpia Web Address: https://holimpia.co.uk/ East London’s Holimpia is a residential estate agency specialising in lettings and property management services, which it provides in a tailored fashion to landlords and tenants across the region. From tenant sourcing and rent collection to a range of encompassing, affordable property management solutions, this team do it all, through a model which is evolving to be based around a self-employed framework no less. The result is a more personalised, responsive service, something Holimpia prides itself on providing. Residential Estate Agency of the Year 2024 - East London
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