SME News Scottish Enterprise 2024/ 6 From humble beginnings, I-Chai was first formed in Anniesland, Glasgow in 2005 as a solo establishment promising delicious flavours and top-tier customer service. For almost two decades, the restaurant has grown and evolved with the addition of three takeaway locations, effectively cementing itself as a staple-piece of the Glaswegian cuisine scene. With locations in Anniesland, Bishopbriggs, and Erskine, I-Chai is dedicated to introducing the diverse and vibrant flavours of Asia to the local community in Glasgow. This dedication, when paired with the restaurant’s unwavering commitment to clientcentric services, have certainly enabled I-Chai to stand out in a competitive market. “Our main goal is to provide amazing food and great service,” says Chow Yong. “Around Glasgow, we’re noticing a strong appreciation for unique, high-quality dining experiences. Whether it’s a focus on traditional Scottish cuisine with a modern twist or international flavours, people are seeking our places that offer something distinctive.” Blending authentic flavours with traditional dishes, I-Chai succeeds in its mission by offering expansive menus that encapsulate the diverse flavours of Asian gastronomy. Not only does I-Chai serve delicious Chinese dishes, but also a variety of other authentic cuisine that includes Thai, Japanese, and other regional favourites. Each dish served by I-Chai has been meticulously crafted to capture the captivating essence of its cuisine, elevated by I-Chai’s masterful combination of aromatic spices and fresh, seasonal ingredients. I-Chai offers an assortment of delectable dim sum dishes, including Har Gow and Shanghai Xiao Long Bao, as well as a mixture of traditional and unique dishes demonstrating the restaurant’s broad range of capabilities. Such meals include Japanese Katsu Curry, Strawberry Duck, Soft Shell Crab, and Malaysianstyle Roti Canai. The meals vary in spice levels and can be accompanied by a multitude of side dishes, such as Steamed Jasmine Rice, Stir-fried Pak Choy, Singapore Chow Mein, and Japanese Udon Noodles. In addition to its diverse main menu, I-Chai also offers guests a ‘Simple Set’ dinner menu, lunch menu, weekend brunch, unlimited tapas, and even a festive menu through the winter months. These menus offer an array of Asian dishes designed to highlight and celebrate the vibrance of the continent’s diverse flavourings and are available at a range of different price points, allowing everybody to get a taste of the bold and memorable flavours for which I-Chai has become renowned. “We are dedicated to our customers,” Chow Yong tells us. “We listen to our customer feedback often and try to evolve with times, modernising our branches and making it easier for customers to dine with us. Our internal culture is centred around teamwork, passion, and a commitment to delivering amazing customer service.” Renowned for its delectable dishes, I-Chai is a leading restaurant offering authentic Chinese cuisine within local areas around Glasgow. With one eat-in restaurant and three takeaways across the region, I-Chai has successfully established itself amongst the local community as a trusted provider of cuisine steeped in culture. As I-Chai is named in the Scottish Enterprise Awards 2024, we speak with its Director, Chow Yong Wong, below. Best Chinese Dining Experience 2024 – Glasgow & SME News Dining Hospitality Guest Service Excellence Award 2024 Oct24167
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