The restaurant’s commitment to customer service is evident in the many positive reviews left for I-Chai across Google and TripAdvisor. In addition to the fantastic flavours and diverse dishes, guests also praise I-Chai for its friendly team, efficient service, and warm environment, with many stating that the restaurant has become a regular fixture in their weekly diet. “Three of us were celebrating my husband’s birthday and all of us have agreed that our different items were each outstanding!” writes C. “Absolutely delicious. In addition, I had asked for my meal to be as lowfat as possible, and it was perfect! We actually had our meal delivered this time, but usually visit in person; we have been customers for years, ever since I-Chai opened, and will go on being customers, for sure. Thank you for making this a memorable celebration.” “I-Chai is the best Chinese restaurant I have ever been to,” says D. “The food is delicious; the vegetable spring rolls are amazing. The serving staff are very helpful and pleasant, and the kitchen staff work very hard to serve their delicious food. I would never go anywhere else.” “I have been to I-Chai more than a few times in the past month for lunch and takeaway,” reports B. “Not often would I keep going to the same place, but the food speaks for itself. Well presented, decently sized portions, and good quality. I-Chai is the best Chinese restaurant in Glasgow by far! They have great deals online, with telephone bookings and walk-ins also available. The staff are the right level of attentive and very polite; you always feel welcome here. I honestly can’t recommend I-Chai enough!” “I visited I-Chai with my partner, who had never been,” says H. “This restaurant was outstanding. The staff are so friendly, very accommodating, and could not have done more for us. The food was five-star, and you would have imagined smaller portions for the price but that is not the case; the portion size was massive. I would 100% recommend I-Chai for anyone.” “We have been going to I-Chai for many years, and there’s a reason for that – the food is amazing,” raves M. “The service is top class; staff are so friendly and helpful, and the manager goes out of his way to keep customers happy. Great restaurant, great food, great staff, well worth a visit. I-Chai is by far the best Chinese restaurant for miles.” With such glowing testimonials, it is clear to see why I-Chai has been awarded the SME News Dining Hospitality Guest Service Excellence Award 2024. Since its inception, the restaurant has prioritised combining diverse, cultural flavours with the freshest seasonal vegetables and an unfaltering commitment to clientcentricity to deliver a top-tier dining experience unparalleled by its peers. As for the future, Chow Yong reflects upon I-Chai’s advantageous location and how this serves to further boost the restaurant’s strong presence in the local market. “We believe that there are significant benefits to being based in Scotland, particularly in the vibrant food scene of Glasgow,” he tells us. “The city’s diverse customer base and appreciation for quality food provide a strong foundation for our business. Currently, we are focusing on expanding within the surrounding areas of Glasgow to serve more local communities. However, we’re always open to future opportunities and growth beyond this region, as our plans may evolve.” With plans to expand its services in and around Glasgow, we learn that I-Chai’s current sights are set on establishing a new eat-in restaurant branch in Bishopbriggs. This addition will allow the restaurant to broaden its reach across the Glasgow area, further strengthening its community ties and solidifying its position as a key market player. For its dedication to delivering an authentic dining experience, sharing the bold, rich, and unique flavours of Chinese cuisine with its Glaswegian community, I-Chai has been recognised as the Best Chinese Dining Experience 2024 – Glasgow by SME News. Contact: Chow Wong Company: I-Chai Web Address: https://ichaiglasgow.com/
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