EMRES Security & Care Solutions Ltd of North Lanarkshire has gone from strength-to-strength within the security and care industry. We find out more from Founder, Frank Dunsmore, as it celebrates success in the Scottish Enterprise Awards 2025. Best Home Security Solutions Provider 2025 - Central Belt Frank Dunsmore had been working in the security industry for 42 years when he decided to start his own company in 2011. Feeling that larger security installation companies’ pricing structures were somewhat out of reach for the average householder, Frank decided to bring the best technology to customers at excellent trade prices, without any markup at all and EMRES Security & Care Solutions Ltd (EMRES) was born! Frank partnered with TYCO JCI, the world's largest manufacturer and installer of security and fire products, as well as monitoring station, ACT Response. In 2012, he began working with Potential Living – a reputable care company in North Lanarkshire who assist individuals with disabilities and care needs in order to enable them to continue living at home and maintain their own tenancies. “As care technology seemed to be unsuitable for some individuals’ care needs overnight when they were on their own, we worked in partnership with Potential Living to develop very bespoke and cutting-edge technology that fulfilled the requirement on a case-by-case basis,” Frank explains further. “We merged security, fire and care technology all onto one platform that gave individuals the safest possible package as part of their care.” These care systems are monitored by both ACT Response and the Response On Call team - the overnight response staff that attend any activations, and EMRES covers the areas of central Scotland and as far up as Dundee and Monifieth in the council area of Angus. Frank’s overall aim was to ensure that everyone had access to the best of technology in the security market, at trade prices, to meet their individual needs. He adds: “In terms of security systems, everyone has the right to feel safe at home and if they don't feel safe there where would they feel safe.” From the outset, Frank has never wanted to grow as much as other companies have done, and he offers much more of a personal service to his clients, describing them as “more like friends.” He has even had to turn away work on a daily basis to prevent himself from getting too busy and not being able to give his full dedication to the clients that EMRES already has. To this end, Frank has a unique approach to winning new business, and doesn’t believe in ‘the hard sell.’ When a potential customer calls, Frank will attend and carry out a thorough risk and security assessment based on all of his experience. When he puts a price together, he will pass it to the customer and advise them that they won't hear from him again unless they contact him to proceed with the job. This has stood Frank in good stead over the years, and his business has grown year-on-year since its inception. One of the main trends emerging lately within the security industry is the influx of DIY and home-install security packages from companies charging inflated prices. Frank explains that the ordering responsibility is all down to the customer, who often doesn't really understand how the technology operates. “As some individuals conditions may be complex, we need to think outside the box to meet the challenge,” he states. “In some cases, we have built the actual technology to ensure the care overnight is seamless, which gives service users and their families complete peace of mind.” Recently, Frank and EMRES triumphed in the Scottish Enterprise Awards 2025 as the firm was named Best Home Security Solutions Provider 2025 - Central Belt. Now, things are looking rosy, with Frank currently assisting other similar security companies in England to replicate what he does in North Lanarkshire, including introducing them to emerging technology such as enuresis, epilepsy detection and bed absence. “Sharing our experience will only assist individuals to stay in their own home longer and give their families peace of mind.” Contact: Frank Dunsmore Company: EMRES Security & Care Solutions Ltd Web Address: www.emres.co.uk Roddy Thomson - Potential Living Managing Director, Laura Galloway - Potential Living Project Manager, Frank Dunsmore - Managing Director of EMRES Security & Care Solutions Ltd, Ian Quigley - Potential Living Head Of Care AIS-Oct25126
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