Best Home Improvement Company 2025 As Scotland’s definitive home improvement service, where customer care and satisfaction are at the heart of everything undertaken, Homeshield Scotland Ltd is committed to providing customer satisfaction at every stage of the process. We find out more from Ann Gibb as the firm is rewarded for its endeavours in the Scottish Enterprise Awards 2025. Homeshield Scotland Ltd (Homeshield) is a home improvements company which specialises in UPVC windows, doors, conservatories and renewables such as solar, air source heat pumps, batteries and invertors – all supplied and fitted directly to Scottish Homeowners. The firm’s overriding goal is to deliver a firstclass service to its customers, which entails treating them fairly and ensuring continued communication throughout the entire customer journey, from initial contact with the company through to finally fitting their products in their home. There is also a team of engineers looking after any issue customers may have with any of their products after installation has been completed. This customer-first approach is what Homeshield has become renowned for. Ann Gib, Head of Marketing at the company, tells us more. “Ensuring that our customers have a fully supported journey throughout has resulted in excellent reviews, with Trustpilot at 4.7 and Google at 4.9 which we believe has helped our growth as consumers tend to do much more research online now before committing to buy from a company,” she explains. “We believe the service and products we offer are the best in the marketplace and we work hard as a team to maintain our service. Homeshield predominantly concentrates on the Scottish market, due to location. This ensures it can offer a great aftercare service to its customers, should it be needed, as engineers based throughout the region can normally resolve any issues within a day or two, ensuring complete customer satisfaction. Being experts in the field, Homeshield has an in-depth understanding of the home improvements market as many of the firm’s key players have worked within the industry for a good number of years, and understand the need to keep developing products, people and customer interactions. In order to remain at the forefront of the industry, Homeshield is also fast to adapt to any recent trends emerging within the industry, with the most prevalent being the ever-evolving renewables market. Ann elaborates further. “Products in this space are improving all the time which offers consumers reductions in expensive energy bills,” she says. “As a company, we constantly look at what products are coming on to the market. For example, we are currently looking into internal air source heat pumps, which could potentially benefit consumers who cannot take advantage of external ASHP, such as flats and conservation areas.” In order to continue to provide the exceptional levels of service that it has become renowned for, Homeshield has a strict aftercare policy to adhere to, involving quality checks throughout the customer journey, with changes made as and where necessary. The company also puts a lot of emphasis on treating customers fairly, plus it is a Trusted Partner of Octopus Energy which enables it to offer incentives to customers to save on energy costs. However, the ability to provide great service comes from within, and Homeshield has worked hard to build a strong, trustworthy and knowledgeable team with everyone striving towards the same common goal. “As an industry that is heavily regulated we place a lot of importance on training our people, setting KPIs and giving feedback on what is expected of them,” continues Ann. “Our digital team have an ongoing programme of developing systems and APPs which help us be more efficient; our installation teams have the necessary upto-date qualifications to ensure they meet the standards we set; and the renewables side of the business is regulated and audited by external organisations to ensure we are fully compliant with the necessary skills and certificates we need in order to operate.” For its continued dedication and commitment to customers, Homeshield recently triumphed in the Scottish Enterprise Awards 2025 and was rewarded with the title of Best Home Improvement Company 2025 for its efforts. This award is testament to the hard work of all of the Homeshield team – long may it continue! Contact: Ann Gibb Company: Homeshield Scotland Ltd Web Address: www.homeshield.ltd
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