Southern Enterprise Awards 2020

52 | Southern Enterprise Awards 2020 Based in Haywards Heath, West Sussex, The Window Shutter Company is the creation of Tim and Liz Sawyers, who share a passion for delivering high-quality shutters with outstanding customer service – all for competitive prices. As the UK home improvement sector experiences a significant uptick following the first national lockdown, The Window Shutter Company is experiencing an exciting phase of growth and development. We went to find out a little about this friendly and professional firm. The Window Shutter Company is a family-run business specialising in the design, supply and installation of interior plantation shutters, offering competitive prices and exceptional customer service to domestic and commercial clients across the South East of England. For Tim and Liz Sawyers, Founders of The Window Shutter Company, the West Sussex- based firm is like an extension of their young family. Established in 2012, following Tim’s successful career with the main UK shutter supplier, he and Liz – a city-based Accident & Health Underwriting Manager – created The Window Shutter Company which offer clients some of the most tried and tested products on the market at affordable prices, paired with exceptional customer care one could expect from a driven, family-centric organisation. Since the firm’s inception, these values have remained unchanged regardless of how The Window Shutter Company has grown and evolved. Most notable in a client’s experience with the firm is the continuity in client service, as customers will only ever deal with Tim and Liz, who have a complete knowledge and understanding of their client’s project. Tim not only surveys all of the work, he is also present with the qualified and experienced team of joiners to oversee the installation phase, reassuring clients that they are in the safe hands of someone who understands the product, its specifications, and how it contributes to the final outcome. With industry experience that spans two decades, The Window Shutter Company knows that shutters are much more than a home improvement product. They are an investment, and purchasing them should not be a taxing process, but one that is an exciting step towards creating a dream home. Consequently, Tim and Liz invest their complete devotion to their work, maintaining close contact with their clients so Best Bespoke Interior Window Shutters 2020 Oct20320 that every single client is fully informed about their product and will eventually be more than satisfied with the finished result. The excellence in customer service is matched by the excellence in craftsmanship, as Tim uses his decades of honed technical skills and recruits only those who share the desire and technical abilities to achieve total client satisfaction in the finished results. The Window Shutter Company takes great pride in being members of the British Blind & Shutter Association, the only national trade association of its kind, which ensures companies such as theirs adhere to a Code of Practice which promotes high standards of products, service and fair trading. The company is also a proud member of the Guild of Master Craftsmen and has received their coveted Certificate of Quality and Service. However, arguably the best testament to The Window Shutter Company is the excellent customer feedback and positive referrals that can be found on Checkatrade, Trustpilot, Houzz and more. From the exquisite finishes on the shutters themselves and outstanding customer service to the five-year guarantee on all products and consistent best prices from outset, The Window Shutter Company is regularly recognised as a superior supplier and installer of shutters in the South East region. Like businesses all across the country, The Window Shutter Company felt the effects of the first national lockdown, unable to get out to clients to either survey or install orders. However, communication with clients was kept up throughout, either to stay updated on a client’s project or simply to remain a point of contact. As the lockdown was eased, the home improvement sector saw exponential growth and the trend for shutters increase. As such, business activity has grown for the firm. To accommodate this growth in activity, the firm has recently moved to larger business premises in order to facilitate expansion of the team in the near future. As demand for their products only continues to accelerate, Tim and Liz are excited to see their Window Shutter Company family grow and evolve. Contact: Liz Sawyers Web Address: www.thewindowshuttercompany.co.uk With industry experience that spans two decades, The Window Shutter Company knows that shutters are much more than a home improvement product.