Southern Enterprise Awards 2020

6 | Southern Enterprise Awards 2020 Sep20363 Best Industrial Equipment Supplier 2020 & Award for Innovation in Industry 4.0 & Automation 2020 The UK has been a powerhouse of manufacturing and industry for many years, harking back to the Industrial Revolution and well beyond that. From fabled architecture to renowned feats of industrial excellence, there is no shortage of history when it comes to British engineering and industrial spirit. As humanity seeks to take another step forward into industrial brilliance, including working with technology and new equipment, suppliers have had to keep up. Discover how Citizen Machinery, a firm that has long been at the heart of the industry in Britain, is stepping up its excellence. Having been successfully serving the manufacturing industry of the United Kingdom & Ireland since 1974, Citizen Machinery UK Ltd is a world-leading CNC machine tool manufacturer that supplies the latest CNC mill-turn technology to the world of UK industry. However, the size and stature of Citizen Machinery has only recently come into being, relatively speaking. Following a merger in January 2011, the company became an amalgamation as it began to incorporate staff and resources from the UK machine tool operations of both Cincom and Miyano. Since then, and for the many years previous to that, Citizen Machinery has been successfully serving UK manufacturers in the industry with excellence at every turn, and now as part of the Citizen group, which is renowned for its precision watches and electronic devices. Becoming a part of the Citizen group has had many benefits for the firm since it happened, and the products can make full use of exciting and innovative technology. For example, the products that Citizen Machinery creates encompass Citizen’s extensive range of high- performance Cincom Sliding Head CNC lathes, and also the Miyano Fixed Head CNC lathes. Regardless of the firm’s name, reputation, or stature, its mission has remained the same since its outset: to supply manufacturers in the United Kingdom & Ireland with the tools and equipment they need to be competitive on a global playing field. Standing out from others in an industry which is so universal and global can be difficult, but British industry standards continue to be of the highest calibre, and Citizen Machinery’s tools have helped maintain that. The ethos and company name at Citizen Machinery is just as important as any other facet of the company. It comes from the company desire to ensure that citizens are working for other citizens. As part of this, Citizen Machinery takes it corporate and social responsibilities very seriously. Even the firm’s core values also enhance this mission and ethos, and can be found in the CSR statement from Citizen Machinery. All of the core values themselves are heavily focused on the idea of supporting, helping, being responsible, and protecting the environment and society that is everywhere around us. What differentiates Citizen Machinery from other industry equipment manufacturers, however? With so many industrial firms making use of the equipment, and so many other manufacturers and suppliers out there, what makes the firm truly stand out from the competition, and presents it as the best possible option for clients? Firstly, Citizen Machinery never promotes its own business by focusing on the weaknesses of others. The business that it conducts is done with a full focus on supplying the highest levels of support that it possibly can, rather than settle for sub-standard service and instead tear down the competition. Its tools do the talking, and they are exceptional. As a result, Citizen Machinery has become the largest supplier of bar automatics in the United Kingdom, Ireland, and across Europe. It has also supported this achievement by adopting a policy of providing high levels of support throughout the whole business. Every staff member is available to support the customer, regardless of what stage of their business they are at. For 95% of the firm’s client base in the United Kingdom & Ireland, and their end users, they are no more than two hours away from a member of staff from Citizen Machinery. Having a member of staff within two hours of 95% of all end users if just another way in which the firm maintains its excellence. Further, Citizen as a parent company is recognised as a global leader in the design and supply of technologies, always putting Citizen Machinery and its end users one step ahead of the competition. The firm values long-term partnerships with its customers, rather than the usual short-term gains that are favoured by other firms. Instead, the firm wants to be a part of customers’ future plans and success. There are also a great number of trends that are displaying themselves within the equipment manufacturing industry. Key developments in the United Kingdom regarding the fight against COVID-19 has also impacted the service that Citizen Machinery has been able to offer its