Southern Enterprise Awards 2021

101 | Southern Enterprise Awards 2021 If there’s one accessory which we all carry with us now, it’s the face mask! Following Government advice to help stop the spread of Covid-19, most of us now sport a mask in some form and have it on our person at all times when out. Sam Tucker, who launched The Face Mask Store during the height of the pandemic, tells us more about what it has to offer. Based in Shepton Mallet, Somerset, The Face Mask Store specialises in the supply of premium quality face masks from top brands such as 3M, Moldex, GVS, Alpha Solway and many more, predominantly within the UK. It offers a wide range of products to the general public, private healthcare sector, and the NHS, as well as large industrial companies and vital public sector organisations. Drawing on more than seven years’ worth of experience, The Face Mask Store’s highly-trained sales team take pride in sharing its knowledge to assist customers with any queries they may have. Plus, with competitive pricing and over 200 5-star reviews on Trust Pilot, customers can be sure they’re making a good choice. “We keep it simple and easy for customers to use us,” explains Sam Tucker, owner of The Face Mask Store. “We always under- promise and over-deliver. “We only supply products we have in stock, we don’t take orders for items we don’t physically have. Unfortunately, this is commonplace in our industry as companies will sell items with long lead times and customers, understandably, are then left disappointed.” Sam’s approach is very customer-centric and also includes answering the phone when clients call so that they can speak to an expert instantly or Best Online Disposable Face Masks Retailer 2021 Aug21504 place a telephone order if they don’t want to order online. The company also offers next day shipping, which is important when it comes to protecting a customers’ safety during the pandemic. “We will always strive to offer the best service we possibly can to our customers, however, if we fall short, we act rapidly to fix issues and ensure the customer is always happy.” Having been incorporated in 2020 as a direct result of the pandemic, The Face Mask Store has seen a steady stream of sales, indicating that the scientific advice on face masks is being adhered to by the majority of people. There is also a significant amount of the UK population which have purchased the high-quality FFP3 and FFP2 face masks, which helps further in reducing the transmission of Covid-19. Despite being born out of somewhat turbulent circumstances, it’s not all doom and gloom and Sam is a huge believer in happiness in the workplace. “If you have to work somewhere, it should be fun, rewarding and hopefully you enjoy it - there is no reason for it to be miserable,” he states. “We invest in things to make life as pleasant as possible. Good coffee is a must, so we have a professional barista coffee machine and plenty of beans! Downtime at work needs to be more than a boring lunch table and a wall, therefore we have a pool table and a PlayStation 5 for tournaments at lunch.” These aren’t the only incentives that Sam employs and when the team performs well, they are rewarded with gifts. And it’s not all about paper qualifications as Sam is a big believer in everyone being able to work well together. “We look for people who fit into our current team well, team chemistry is paramount. We don’t need fancy degrees or accolades. We look for people who are prepared to try things and make mistakes, mistakes are good - as long as people own up to them, learn from them and move forward.” Having been incorporated in 2020 as a direct result of the pandemic, The Face Mask Store has seen a steady stream of sales, indicating that the scientific advice on face masks is being adhered to by the majority of people. There is also a significant amount of the UK population which have purchased the high-quality FFP3 and FFP2 face masks, which helps further in reducing the transmission of Covid-19. “We are looking to diversify into other personal protective equipment markets and keep things moving forwards. We don’t want to spread ourselves too thin, we always aim to fully understand a niche within a market before diversifying into it.” Contact: The Face Mask Store Company: Sam Tucker Web Address: https://thefacemaskstore.co.uk/