Southern Enterprise Awards 2021

81 | Southern Enterprise Awards 2021 IT Backbone’s vision is to be known as the most driven IT partner in the UK. From its beginnings as an IT support business, IT Backbone has grown into an all-round managed service provider. Today, as well as IT support, the company specialises in cyber security and cloud hosting across the UK. Customer relationships should be a priority in any successful business. But when your business is IT support, it’s even more essential. So often, clients feel as though they are speaking a different language to their IT provider. Having to repeat the same issue to multiple contacts before reaching someone that understands and helps can be frustrating to say the least. Wanting to do things differently, Sevenoaks based IT Backbone has defined a set of values including Innovation, Integrity and Connection to ensure its customers are always the first priority. Founded in 2008, IT Backbone has evolved to become one of the most trusted and respected names in IT support and managed IT services. Headed up by founder and director, Jason Chaplin, the company delivers technical expertise to a wide variety of organisations. IT Backbone is committed to providing each of its clients with a bespoke service that’s exactly right for them. Understanding the frustration of trying to find someone that understands your issue, the IT Backbone service desk is staffed only by technical experts. This means the client speaks to a UK based specialist engineer first time, every time. IT Backbone’s Director Jason Chaplin tells us, “The team love helping people. We’re proud that we consistently establish positive relationships with our clients. Many of our clients partner with us for the long-term because they trust us.” The company strives not only to fix any issue its clients encounter but also seeks to identify and remedy the root cause. This process aligns with its value ‘Make a Difference’. Once we find a resolution it’s added to an innovative knowledgebase maintained by the IT Backbone engineers. This simple yet effective idea grows the collective brain of the company and makes resolving subsequent issues easier and quicker. Most Client-Focused IT Partner 2021 Many IT firms have experienced dramatic changes since the beginning of the COVID pandemic. IT Backbone are no exception. Following the easing of lockdown restrictions, IT Backbone has seen many of its clients shift towards hybrid working. As many were forced to move to home-working with little or no notice they are now investing in future-proofing their operations. IT Backbone is helping clients to update infrastructure, hardware, and software to ensure that solutions and tools remain current. Of course, another one of IT Backbone’s specialities, cyber security, is never far out of focus. It’s crucial for businesses to safeguard themselves against potential threats. The lockdown saw attackers exploring new ways to exploit businesses. IT Backbone continues to work with its clients to ensure they have comprehensive and up-to-date security precautions in place. As well as the high-value IT Backbone places on its clients, the company also recognises the outstanding contribution that its team of very capable engineers makes to its success. Looking to the future the company is in the process of a move to new premises. As the team grows and expands, it anticipates having more space to innovate, test and develop ideas and solutions. As customer-obsessed businesses go, it’s easy to see why IT Backbone is our Most Client- Focused IT Partner for 2021. Contact: Jason Chaplin Company: IT Backbone Ltd Web Address: www.itbackbone.co.uk Aug21720