Southern Enterprise Awards 2022 | 65 about changing the face of pharmacies and the services they can offer with a family-run and family-orientated online pharmacy. This is how The Family Chemist was born. “We believe that, to offer a successful healthcare business, it is key to maintain a family essence,” explains Nikita. “We strive to put a face to all our patients and offer video calls as one option of offering advice to maintain the family spirit within our communities. This is what a lot of online pharmacies lack, and this is where the idea of a family led online pharmacy flourished.” Getting access to a clinician via The Family Chemist is very simple. The patient suffering from a specific condition undergoes a specially designed consultation using artificial intelligence. The questionnaire comes back to the clinician who reviews it and, if appropriate, issues a prescription for the pharmacy to dispense and send to the patient. The patient receives a phone call from the clinician if the consultation has some comorbidities or complications. The clinical Highly regulated UK registered pharmacy, The Family Chemist, is dedicated to prioritising the wellbeing of its patients by providing specialist knowledge and prescription treatments – all with that family pharmacy feel. We find out more from Co-Founder, Nikita Dhain, as the company gains recognition in the Southern Enterprise Awards 2022. The Family Chemist is an online pharmacy which specialises in providing private care to patients for treatments – which are sometimes not regularly available from the NHS – with the aim of relieving the NHS from acute nontrivial conditions and encouraging self-care among its patients. It all began when Sunny Dhain, a fully qualified UK MRPharmS PGDip Clinical Diploma Independent Prescriber with more than 10 years’ worth of experience, noticed the limitations that working in a bricks and mortar pharmacy had and the challenges this presented. For example, only opening for a set number of hours each day, and for only six days a week, long waiting times, and poor accessibility to services was causing some of the patients added stress and anxiety. His vision was to improve and tackle these difficulties and create an online pharmacy where technology and innovation would enable more convenient access to all medication and clinician needs. Along with his wife, Nikita, Sunny set Online Pharmacy of the Year 2022 – East Midlands Aug22428 team provide the patient with appropriate advice on how to use their medicines, provide safety information and signpost to alternative services if the medication doesn’t suit them. With core values centred around trust, privacy, accessibility, discretion, and expertise, patients can rest-assured that they are receiving the highest level of care and attention from The Family Chemist – which makes it so much more than simply a one-stop-shop. “Our unique selling point is essentially our customer service,” Nikita elaborates. “We take pride and joy in our patient care. Safety and confidence in the treatment is our primary concern. “The patient care we provide is far outreaching compared to other competitors. We give patients access to our clinical team through phone and email ensure our patients feel confident and have the power to make sensible decisions about their care.” Ongoing training is important at The Family Chemist. This ensures that all team members are fully up to date with all the latest advancements in the medical world, and when recruiting new staff members, being a good communicator is a key element to the role, as well as excellent analytical skills and the ability to think critically. Recently, The Family Chemist was recognised for its dedication and commitment to its patients in the Southern Enterprise Awards 2022 and bestowed with the prestigious accolade of Online Pharmacy of the Year 2022 – East Midlands. Regarding the future, Nikita and Sunny are looking to introduce further measures to help ease the pressure and strain that is being experienced by the NHS, as well as expanding the team, and continuing to offer the very highest level of patient care possible. Contact: Nikita Dhain Company: The Family Chemist Web Address: www.thefamilychemist.co.uk
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