68 | Southern Enterprise Awards 2022 Swoopos offers a comprehensive set of features that links the EPOS, back office, ecommerce, and mobile ordering all in one system with the necessary features to run a business. Swoopos has a built-in booking system for table reservation and table plan management, in addition to a booking confirmation message feature for customers. Apart from the usual EPOS features such as table ordering, creating tabs and splitting bills, analytics and reporting, working offline, and others, Swoopos has a handheld device which allows waiters to take orders at tableside to be sent directly to the kitchen and bar, which saves a lot of time for the whole team. Also among Swoopos’ offering is its fully integrated ecommerce and mobile ordering app, which is directly connected to Swoopos till, enabling merchants the opportunity to reach more customers, share exclusive deals, offer collection and delivery service, and make more sales. The Swoopos team can also assist merchants in building their own ecommerce page to promote their online business. The most striking feature of Swoopos is its integration with third-party food ordering platforms (Uber Eats, Just Eat, Deliveroo). Time is saved and stress is avoided because merchants can receive all delivery orders to one device to be sent straight to the kitchen without delay. The system also helps to avoid overselling of ingredients as the stock will be synced once orders are received. Then, at the end of the day, the merchant can generate reports and breakdown all third-party orders in one place, allowing them to have a clear picture of which platform generates the highest number of orders. All of these product features are developed inhouse by Swoopos’ own professional development team. The company does not rely on third-party feature integrations to make its system strong and reliable. Indeed, Swoopos has a robust team behind it, with a positive culture where everyone strives to get things done. Team members have to deal with all kinds of challenges in their work (for example, poor network, large venues, and a lot of unknown factors), but they work to identify these issues, discuss, and find the best solution to solve them. CEO and founder of Swoopos, Lee Nazari comments, “We have built the Swoopos system in house from the ground up. This gives us a much bigger flexibility and speed when it comes to customising and integrating services.” And they particularly proved this to be the case during the COVID-19 pandemic. Hospitality has been one of the most affected sectors due to lockdowns and government restrictions. Together with the effects of Brexit, the economy dropped to a new trough and the hospitality sector saw the biggest economic decline among all. However, Swoopos has the right product, the right customer, and a fantastic team. To prepare for the market return, the team further developed more new features and more integrations for Swoopos, making it the best-in-class, feature-rich EPOS system it is. Lee says, “I am so pleased that all these (the pandemic and Brexit) are over. The despair of 2021 is giving way to hope. The market is experiencing a rebound with consumer spending getting stronger. Within these last few months, we have been approached by a lot of companies showing great interest in using Swoopos, and the number of customers keeps growing at a satisfactory rate. A lot of them come from the southern part of the country.” Indeed, among these is the big project that Swoopos won in East London in July, which Aug22495 Most Innovative EPOS System 2022 demonstrated the team’s ability to turn around a very large installation in just 48 hours. They had to replace hundreds of payment devices in around 50 different locations in Charlton FC stadium, and they are very excited to have gained customer satisfaction after all their hard work. Now, Swoopos is expecting more big projects to be closed in the next few months, with Lee saying, “I am really optimistic and excited for future business as our sales in 2022 will double last year’s figures. No matter when people dine in a venue or order takeaway and food delivery, a good payment system has to be in place.” Looking ahead, the team will continue to add more features to Swoopos to increase its value for merchants, and the company expects to see more customers in various sectors using the platform and built-in Swoopos ecommerce website. We at SME News are truly rooting for Swoopos as it keeps proving the ways in which it is the Most Innovative EPOS System of 2022. Having come along way since 2018, it is undeniably the future of payment systems and we can’t wait to see how it evolves further. Company: Swoopos Contact: Lee Nazari Email: [email protected] Website: www.swoopos.com Swoopos was founded in 2018 with a mission to develop a cost-effective and multifunctional EPOS system that helps merchants to smoothly run their business and make profit.
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