SME News Southern Enterprise Awards 2023 | 80 Best Bespoke Material Handling Equipment Provider 2023 Discover the legacy of Robur, a prominent industry leader in material handling solutions, spanning over 40 years. Unveiling a customer-centric approach and meticulous manufacturing process, Robur continues to innovate, delivering tailor-made solutions that redefine efficiency and safety in the world of bespoke material handling equipment. For over four decades, Robur has stood as a frontrunner in the realm of material handling solutions, catering to its clientele’s precise and evolving needs. Established to respond to the growing demand for custom material handling solutions, the company has witnessed an extraordinary transformation, becoming one of the United Kingdom’s premier providers of bespoke materials handling equipment, serving dealers and end-users directly. At the heart of Robur’s success lies its outstanding technical prowess and engineering capabilities, propelling the growth of an extensive dealer network. This growth has firmly established the company as a market leader, renowned for its unwavering commitment to enhancing business safety, productivity, and efficiency by designing and manufacturing bespoke electric material handling equipment. Robur’s product range transcends expectations, encompassing bespoke pedestrian pallet and forklift trucks, powered and counterbalanced stackers, work positioners, and reel handlers. Central to its operational philosophy is the meticulous control it exerts over the entire manufacturing process, leveraging decades of engineering and design expertise to continuously innovate solutions that adeptly address the dynamic challenges faced by its customers. The company’s operational ethos is deeply entrenched in a customercentric approach, ensuring an end-to-end solution to material handling needs. It is dedicated to providing a consultative, responsive, and adaptable business relationship, ultimately delivering fully bespoke solutions that precisely match each customer’s unique requirements. The journey to tailored solutions with Robur comprises twelve distinct stages, each meticulously designed to ensure the highest levels of customer satisfaction. A further customer enquiry marks the initiation of the engagement, accompanied by an explicit agreement on the rules of engagement. Robur engages in detailed discussions with the customer regarding specifications, requirements, and objectives, creating a draft outline. A comprehensive site survey is conducted to validate the application, understand the environment, and assess operational processes. Within three working days, a detailed quotation is produced, which is carefully tailored to the customer’s unique needs. For more complex solutions, additional time may be required. The proposed solution undergoes a thorough review with the customer, incorporating their feedback and making necessary adjustments. Robur diligently makes amendments to solutions and quotations as necessary, ensuring a perfect fit for the customer’s requirements. The customer’s approval of the quotation and site survey marks the readiness to proceed to the manufacturing stage. The final order is processed, and the estimated delivery date is confirmed, ensuring clarity and timeliness. Throughout the manufacturing process, regular build updates are provided to the customer, maintaining transparency and assurance. A thorough Pre-Delivery Inspection (PDI) is conducted to guarantee the quality and functionality of the equipment before delivery or collection. Delivery or collection arrangements are meticulously finalised, ensuring optimal convenience for the customer. A follow-up with the customer is conducted post-delivery to ensure satisfaction and address additional needs, underlining Robur’s promise to customer care. In tandem with this dedication to customer satisfaction, Robur extends parts and labour warranties on all its machines for the initial 12 months or the first 1,000 hours, whichever comes first. The company maintains an impressive inventory, ensuring that over 90% of parts are available for next-day delivery from its UK parts centre. While ongoing support is readily available, most customers prefer integrating it into their fleet arrangements via their existing providers, underscoring Robur’s assurance of flexibility and exceeding customer expectations. Ultimately, Robur’s journey over four decades has been characterised by a steadfast pledge to excellence, innovation, and customer satisfaction. Its ability to tailor solutions, coupled with a structured and meticulous approach, has made it a trusted partner in the realm of material handling solutions, across the UK. It is no surprise to see that the company still has big plans for the rest of 2023 and further afield. We look forward to seeing the company continue to succeed in the future! Contact: Wayne Crew- [email protected] Company: Robur (UK) Ltd Web Address: roburtrucks.co.uk
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