With three large showrooms in the South to its name – one in each of Poole, New Milton, and Southbourne – The Bath Works delivers its signature bathroom and tiling solutions to customers throughout this region and beyond. Combining inspiring displays with the latest technologies, this independent, award-winning, family-run bathroom retailer recognises that designing the perfect bathroom is no easy feat, and this is why it provides all with access to its experienced team of in-house designers and sales consultants, whose combined knowledge makes a complex process seamless. Best Family-Run Bathroom Retailer 2024 - Hampshire It was in early 2017 that Steve Ware and Ross Pavey, who have been running an independent heating and plumbing merchant by the name of Gas & Plumb Bits since 2005, made the decision to pool their resources and open up an independent bathroom showroom. Over the next six years, guided by their expertise and that of both of their wives who were also brought into the fold, the company grew to the three award-winning showrooms, with it netting this award specifically for its New Milton location in Hampshire. Showcasing inspirational designs that exemplify how a bathroom on a budget can still be striking and tasteful when the right colours and styles are used, the company’s unique range of products means that these spaces no longer have to be boring. As a tagline for a recent marketing campaign ran by the company’s own Kate Ware eloquently put it: “Sure, we can do ordinary, but we can also do extraordinary.” This certainly captures the essence of the company’s showrooms, but The Bath Works is so much more. For example, there is the company’s comprehensive bathroom design service, which begins with a detailed plan encompassing all of the information about a room, from dimensions to the locations of windows and doors. From here, the expert team begin exploring style, ensuring every item they provide aligns with a client’s vision for their dream bathroom. This is made possible by the use of detailed 3D visualisations, which are just one example of how the company leverages cutting-edge technology to bring its ideas to life. After all, staff know that their clients would never buy a house without first looking around it or a brand-new car without testing driving it or at very least going to see it – and it is with this in mind that they created the final stage of their design process. Utilising the power of virtual reality and state-of-the-art VR headsets, The Bath Works is able to offer its customers a chance to step into a painstakingly accurate version of their own bathroom before it is fitted, with a model so detailed that they can even open drawers and cabinet doors. Bolstering this hands-on approach is the fact that the company is able to offer products from an extensive portfolio that serves as the curation of some of the premier manufacturers operating in this space today, bringing an air of exclusivity to proceedings. This method continues even after a selection has been made, with the in-house design team more than happy to liaise directly with clients or their chosen architect, interior designer, or builder, ensuring that every individual is provided with the right solution for their bathroom. Such a commitment is reflected in the company’s mission, which sees it strive to provide everyone who walks through its showroom doors with the very best customer experience. Where many bathroom retailers simply focus on quick sales, The Bath Works’ unique approach instead favours the securing of repeat business and the providing of robust after-sales support. These values planted the seeds for what has blossomed into a stellar reputation across local communities, with its customers treated as much more than just numbers. In an environment where many showrooms across the UK are closing, in the majority of cases as a result of their choosing to focus only on one specific area of bathroom design such as entry level or high end, The Bath Works is distinguished as a result of its dedication to offer something for everyone. With this to boot, along with the strengths of an expert team whose future it invests heavily in, the future is looking bright for one of the South’s premier bathroom showroom and design retail businesses. Recognised as the Best Family-Run Bathroom Retailer 2024 - Hampshire, The Bath Works is a brand that is continuing to grow and evolve. As Kate Ware happily tells us in closing: “It’s all going in the right direction and we’re enjoying every minute of it.” Contact: Kate Ware Company: The Bath Works Web Address: www.thebathworks.co.uk
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