SME News Southern Enterprise Awards 2024/ 26 Best Nationwide Specialist Construction Products Supplier 2024 & Client Service Excellence Award 2024 Resapol is UK’s leading distributor of specialist construction products, catering to contractors, civil engineers, architects, and builders’ merchants nationwide. Specialising in stocking and supplying an extensive range of quality products from the world’s largest manufacturers, Resapol has built a reputation leading it to be recognised in the Southern Enterprise Awards 2024. Below, we speak with Helen Kirby, Head of Marketing, to learn more. Based in Lancashire, Resapol has established six depots, including two supercentres, dotted across the UK that ensures a wide-spread, consistently high level of service to its client base. The depots work closely together controlling and sharing stocks between the bases so that customers across the country can be serviced with the ease and speed for which Resapol has become renowned. Resapol is deemed a national expert in specialist construction products, highly regarded for its dedication to exceptional client service, highly skilled workforce, and product range that is as expansive as it is high quality. “At Resapol, we have access to over 6,000 products from some of the world’s biggest construction chemical manufacturers,” Helen tells us. “We work closely with them in order to ensure we provide customers with the best possible products across a variety of different sectors. Our huge range of products allows us to be more flexible and responsive to customer demands, whether its waterproofing, concrete repair, sealants, adhesives, grouts, or highway and landscaping products, we always have something to fit requirements.” Now, Helen tells us, Resapol is more committed than ever to collaborating with its supplying partners to introduce a comprehensive range of sustainable products. This impressive range, covering multiple product categories, is a point of great pride for the company, who wishes to fulfil the needs of each client it serves. Prioritising client-centricity, Resapol has set high standards across the industry for ensuring top-tier customer service. The company pushes regular staff training, developed with its suppliers, to ensure that its team can effectively guide customers towards the correct product choices. Ultimately, well-trained and informed staff have been instrumental in driving the success of Resapol’s continued commitment to excellence, earning the company the Client Service Excellence Award 2024. “Resapol is effectively a family-run business and has the atmosphere of one, including an open-door policy with all senior management,” Helen explains. “As a result, the business culture that has been developed is one of mutual respect between the management and its employees. This is backed by frequent visits and interactions between senior management and the staff throughout the depots.” This humanised approach has proven successful for Resapol, a company that places a heavy emphasis on social responsibility and giving back to the community. The company has seen much success in recent years, including the establishment of the Resapol Foundation in 2021. Ensuring that the company gives back to communities around the nationwide depots, the Resapol Foundation aims to make a positive and lasting difference to people’s lives. The company is extremely passionate about supporting charities, and the Foundation’s objective from the offset has been to support individuals, communities, organisations, and charities throughout the UK, with the key focus being on those closest to each branch. Since the Foundation was started, Resapol has donated more than £30,000 to worthy causes, a monumental figure that demonstrates the company’s dedication to society. What’s more, Resapol has made significant endeavours to promote sustainability and integrate eco-friendly practices into its operations. Not only has Resapol introduced a number of sustainable items into its product line, but the company formed a Sustainability Team in 2021. This team tracks and documents all sustainable efforts made by the company, alongside its goals for the future. Through this initiative, Resapol has already met key milestones, and aims to continue on its sustainability journey. As for the future of the company, Helen tells us that Resapol aims to continue achieving excellence, through 2025 and beyond. “We always work to be market leaders in everything we do as a business,” she says. “Whether that be customer service, product range and availability, marketing, sustainability, training, and advice. We aim to continue this work to be able to supply the construction industry with the best possible product choice, including sustainable options. Our strategy will continue to be to leverage sustainability as a key differentiator, allowing us to build trust with our stakeholders.” Through its commitment to customer service, expansive product lines, and dedication to upholding both societal and environmental sustainability, Resapol has established itself as a key player in the construction industry. For this immeasurable success, the company has been rightfully recognised as the Best Nationwide Specialist Construction Products Supplier 2024. Contact: Helen Kirby Company: Resapol Ltd Web Address: https://www.resapol.com/ Resapol Ltd
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