SME News Southern Enterprise Awards 2024/ 42 Best Plumbing & Drainage Company 2024 Established in 2017, United Drains is a leading provider of commercial drainage and plumbing services. The company operates on a national level to provide comprehensive solutions tailored to both large scale and small businesses across various industries. Renowned for the best solutions, United Drains has been awarded a title in the Southern Enterprise Awards 2024. Below, we speak with one of the Directors, Aaron Clark to learn more. United Drains continuously invests in the latest drainage and plumbing technologies, including innovative solutions such as no-dig repair techniques, smart water monitoring systems, and AI-driven diagnostics for preventative maintenance. Even with the latest technology, a business is only as strong as its team. United Drains provides regular training for its team that embraces innovation, promotes forwardthinking solutions, and encourages the use of technology. Additionally, the business cultivates a culture of collaboration, accountability, and continuous learning, motivating team members to excel. “At United Drains, every team member is valued for their expertise, and we actively promote a supportive environment where individuals feel confident sharing knowledge and learning from one another,” Aaron explains. “Our company places a strong emphasis on professional development, with regular training to keep our staff up to date with the latest industry trends and technologies. Safety, quality, and innovation are core to our operations, and we foster an atmosphere where our people are motivated to deliver the best service for our clients. We also emphasize work-life balance and employee wellbeing, understanding that a happy and supported team is key to our success.” United Drains has certainly achieved significant success, evident in the numerous five-star reviews left by previous clientele. “I had my first job undertaken with United Drains, and the work was turned around within 24 hours,” reports Laura. “United Drains did a great job.” Another client, Amit, shares, “We had an engineer come out to our Kitchen Showroom, based in Coventry. The engineer completed the job to a professional standard and expertly diagnosed the leak issue after months of poor work by other contractors. Excellent service; I would recommend.” For seven years, United Drains has delivered solutions aimed at repairing and optimising the drainage systems of its discerning commercial clientele, ensuring minimal impact on their business operations. In recognition of its strong commitment to meeting diverse client needs, United Drains has been named the Best Plumbing and Drainage Company of 2024. Serving England and Wales, United Drains specialises exclusively in the commercial sector, with clients ranging from property management companies and large industrial facilities to hospitality, healthcare, retail, schools, universities and many more. The company prides itself on delivering high quality services meticulously tailored to the specific needs of each client, ensuring that their systems run smoothly and efficiently. United Drains offers its clients a comprehensive range of services, including drainage unblocking, maintenance, CCTV drainage surveys, repairs, and emergency plumbing services. As industry experts, the company specialises in resolving complex drainage issues, offering clients preventative maintenance and ensuring that businesses can remain operational without drainage disruption. “At United Drains, our mission is to provide expert drainage and plumbing solutions that ensure our clients’ businesses run smoothly, efficiently, and without disruption,” Aaron tells us. “We strive to be a trusted partner, delivering high-quality services with professionalism, integrity, and innovation. Our goal is to respond swiftly to clients’ needs while offering long term solutions that prevent future issues.” While United Drains’ core values have remained steadfast throughout its operations, the company has naturally evolved to meet the growing demands of its clients in alignment with industry advancements. Initially focused on reliability and service quality, the business has incorporated innovation and sustainability into its approach as its operations expanded nationwide. “As the commercial landscape continues to shift, we maintain a flexible and client-centric approach,” says Aaron, “ensuring our values align with both modern businesses needs and environmental responsibility.” In order to retain its frontrunning position in the market, United Drains actively monitors regulatory changes, sustainability trends, and the evolving needs of its clientele, adjusting its services accordingly. The business sets itself apart from competitors through a comprehensive approach to solving complex drainage issues efficiently while minimising disruption to clients’ operations. Providing around-the-clock emergency services in combination with advanced tools, such as CCTV drainage surveys and trenchless repair methods, allows United Drains to diagnose and resolve problems quickly and efficiently, ensuring smooth business continuity for all clients.
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