SME News Southern Enterprise Awards 2024/ 50 Best Social Media Community Management Agency 2024 - South West & Best Brand Strategist Marketing Agency 2024 - South West North Devon’s 3sixfive offers its services for 14 hours of the day, and, as suggested by its name, 365 days of the year. Specialising in community and review management, customer service, sentiment reporting, and live chat, this social media and marketing agency already partners with some of the largest restaurant chains and other such brands in the UK, boosting their reputations online as well as building awareness of, and love for, their cherished brands. Innovation seems to go hand in hand with this agency, and we explore the lasting impact it is having in this space. Recognising that machines are capable of working around the clock, 3sixfive offers its clients the best of both worlds – as its innately human operation runs every single day of the year, instilling within the brands that choose to work with it the sense that it is always available to respond in the event of a crisis. 3sixfive's growth has been a result of trust and recommendations from larger brands, seeing how a consumer-first approach ensures a connection of emotional across all sentiments, helping their customer service and online reputation stand out over competitors. Moreover, when it comes to customers of these brands, they have taken time out of their busy lives to engage with it and share their thoughts, feelings, and wants, and the least they deserve is an appropriate response from a person, not an automated shortcut that acts as more of a box-ticking exercise than anything else. It is largely for this reason that ‘personal’ is one of 3sixfive’s core values, joining ‘reactive’, ‘passionate’, and ‘unique’ in building the four corners of a business which appeals to those in search of results-driven solutions. With these values to boot, 3sixfive is reflecting on the incredibly exciting and prosperous year that it has had so far, something spearheaded by the development of a dedicated live chat team – that it has plans to double in size as Q4 continues. This is far from the only thing in the pipeline for this dedicated community management agency, as other initiatives have seen it develop its customer service offerings and onboard some fantastic new clients as a result. Ultimately, it is the disruptive nature of 3sixfive’s human-centric method that has allowed it to carve out a niche for itself in the increasingly digital spheres of customer service and reputation. Its team of undisputed online reputation experts know what it takes to elevate a brand to the gold standard of both character and service, and this is why it has not only secured such industry giants as Wagamama, Kwik Fit, and Papa Johns as clients, but also why it is has been celebrated with this duo of well-deserved awards. Contact: Amy Kirk Company: 3sixfive Web Address: https://3sixfive.co.uk/ A trusted partner to businesses of all shapes and sizes up and down the UK, 3sixfive’s excellence can be seen across its suite of impactful solutions, in particular through the likes of the sentiment analysis service it developed to analyse both the consumer view of a brand as well as the relevant trends and topics relating to it. This handy tool, which was the first human-led one of its kind in the UK, has been used by countless brands to help them in their operational and product decisions, often leading to terrific and long-lasting results. Utilising strategies such as this, 3sixfive’s in-house team, which is comprised of both social media and customer service experts, serve as the online voice of those brands that they partner with, and can help with everything from managing a company’s online reputation by responding to both positive and negative customer reviews, to answering general queries from customers. Irrespective of the particular service it is hired for, 3sixfive’s method is underpinned by a distinct sense of humanity, with a person available at every touch point. In a world where software is increasingly used to automate processes and make brands available to consumers 24/7, the obvious drawback is that interactions become less personalised and meaningful. Instead, what should be distinct experiences tend to blur, with one company being indifferentiable from the next. 3sixfive’s person-centred approach succeeds by changing this, immediately distinguishing a partner brand by affording its customers a positive experience and keeping interactions the way that they should always be – human.
RkJQdWJsaXNoZXIy NTY1MjM3