SME News Southern Enterprise Awards 2024/ 56 Best Residential Surveying Company 2024 – South East Founded in 2020, Your Surveyors is forward-thinking, technologically advanced company that specialises in providing private valuation and surveying services to both the homebuying public and corporate property owners. Renowned for its client-centricity and remarkable results, Your Surveyors has been named in the Southern Enterprise Awards 2024. Join us below as we speak with Zoë Baker, Founding Director of Your Surveyors. Based throughout London and the Southeast, Your Surveyors is on a mission to improve the quality of surveyors across the country, in addition to raising the public perception of the surveyor’s role within residential property and educating the public about critical information they are currently missing when scouring the property market. “There is a noticeable disconnect between the public and surveyors, but not between the public and estate agents. We believe this needs to be changed to improve the homebuying process,” says Zoë. At the core of Your Surveyors’ approach is a desire to invigorate the professional role of the surveyor in the homebuying process, which the company has succeeded in over the years by delivering exceptional customer service and building rapport with its clientele. Your Surveyors continually emphasises the specialist technical knowledge brought by the surveyor, whilst also highlighting and clarifying the different roles and responsibilities of the various other professionals involved in the process. Ultimately, Your Surveyors aims to improve all residential surveyor’s client delivery, generate an estimated income of £8 million to other surveyor’s businesses, add value to the client’s purchasing experience directly from the surveyor’s input, and to redefine the hierarchy of professionals in the homebuying process, positioning surveyors at the very forefront. With a tagline of ‘Making Your Move the Right Move’, Your Surveyors promises to prioritise clients and provide them with the very best service. This is an important element of the ethos and mission that drives Your Surveyors, who strives to set the highest standards of work and customer service across the industry. The company forms 1-1 relationships with each client, actively encouraging their involvement throughout the entire process. “Here at Your Surveyors, we are very much engaged with our clients professionally,” says Zoë. “Not only do we deliver exceptional quality reports, but we also assist them with achieving a fair reflection of the condition adjusted price based on the results of their survey report. Buyers are forced to make an offer on a property without knowing its full condition and this is why we developed our copyright and trademark protected service The Professional Negotiation Certificate, or PNC.” The PNC is a document specifically designed to be shared with the seller and their agent whilst keeping the purchaser’s full survey report confidential between themselves and their legal advisors. This allows purchasers and vendors to reach a speedy agreement once the true condition of the property is known, allowing more sales to proceed, and reducing the sale process times considerably. This enhanced the professional services that are offered, forming a stronger, valuable bond between surveyors and clients at the critical renegotiation stage of the process. Such solutions benefit both the homebuyer and seller, providing an easy-to-read guide and encouraging property sales in which the homebuyer completely understands their purchase. In addition to launching the PNC, Zoë Baker and Garrett O’Hanlon, the company’s Technical Director, have co-written and published The £5 Billion Homebuyer Secrets Guide, an essential guide to buying property that offers information never previously made available to the public. To date, Your Surveyors is the only surveying company to have written a book for the homebuying community in this way. Upon its release, the book reached the position of number two on Amazon’s best selling list for the finance and mortgage section. “Producing both The £5 Billion Homebuyer Secrets Guide and the PNC has been a teamwork and collaborative process, not only involving all the people at Your Surveyors but bringing together the knowledge which, as a team, we have acquired from our various involvement with the public through three diverse spheres, amounting to more than 70 years of experience,” concludes Zoë. “Most important of all is the collaboration we have had over the years with the public. These interactions have resulted in a much better understanding of what needs improvement in the homebuying process.” Ultimately, Your Surveyors seeks to bridge the gap between client and surveyor and increase the public’s understanding of the vital role surveyors play in the homebuying process. Through prioritising people, continually innovating, and upholding a commitment to quality, Your Surveyors has established itself as a key player in the market, and has received the well-deserved title of Best Residential Surveying Company 2024 – South East. Contact: Zoë Baker Company: Your Surveyors Ltd Web Address: www.yoursurveyors.com
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