UK Enterprise Awards 2018

128 SME NEWS / UK Enterprise Awards 2018 , UKE18107 David Brown founded Berkshire East Plumbing & Heating over eight years ago with the idea of offering a service that would stand out in a crowded marketplace. Today, the firm is flourishing, as we found out when we profile it and explored the secrets behind it’s the success it has achieved since it began. Best Local Plumbing Company - Ascot 35% with a customer retention rate of approximately 89% and this is put down to the excellent level of service given to all their customers. Be it a one-off breakdown or a bespoke service contract, customers know they can rely on a professional and expert service. Interestingly, Berkshire East are delighted to have Royalty in their client base, which is testament to the service levels they offer. They pride themselves on a high standard of workmanship and employing staff that are constantly striving to achieve the best possible outcome. Highlighting its sterling reputation within the industry, the company is a safe contractor accredited company and both a Which .co.uk trusted trader and a proud member of checkatrade. com. With testimonials mounting to over 740, with that number constantly rising, the firm boasts an average score of 9.9. Customer feedback is very important and is requested for every job. On the rare occasion that negative feedback is received, it is dealt with swiftly and professionally and any training issues identified and put in place to ensure that the experience is not repeated. Success is always lovely to talk about, however without sharing that success the feeling tends to be short lived. This is one reason that the company and team find an annual good cause to help. To date they have delivered a disabled toilet and shower to the All-night Homeless Cafe in Camberley where the homeless can not only get a warm drink and meal but also get a hot shower and change their clothes. Lastly, they have helped a single parent of two children who although working found it almost impossible to make a living, and when their heating system gave up, Berkshire East supplied and fitted a new central heating system throughout their home in 2015, plus many more. Ultimately, thanks to its vast industry success, Berkshire East has a bright and prosperous future ahead. The firm has recently introduced a commercial service offering, supporting businesses across the region, and moving forward it will continue to enhance its service offering to better serve its valued clientele. Since its inception in 2010, Berkshire East has grown rapidly as a company and now offers services across a number of sectors including domestic, commercial and catering through Berkshire, Surrey, Hampshire and West London. Owner David Brown, recognised that customers want two things; excellent workmanship and first-class customer service. Today, Berkshire East continues to grow year on year by some Berkshire East Plumbing & Heating Ltd Company: Berkshire East Plumbing & Heating Ltd Contact: David Brown Address: 16 Wentworth Avenue, Ascot, SL5 8HQ, UK Phone: 01344 566264 Website: www.berkseastplumbingandheating.co.uk