UK Enterprise Awards 2018

46 SME NEWS / UK Enterprise Awards 2018 , Leading Worldwide Travel Agents of the Year 2018 The Big Journey Co UKE180064 The Big Journey Company are experts in providing escorted tours to amazing and breath-taking destinations across the globe. Sohrab Jahromi founder tells us more about the firmand how it works to provide every guest with a truly unforgettable experience. clients until they make the first call, once they travel with us they become part of the family.” Thanks to The Big Journey Company’s ten years’ experience in the market, the company has a strong insight into the latest trends and developments in the travel space. Sohrab outlines the changes that the firm is seeing currently and how these are creating many opportunities for further growth and success. “Within the travel industry currently we are definitely seeing consumer demand for personal service and quality, and yet so many companies seem to be pulling back on sending UK Tour Directors with their groups. This is something we pride ourselves on and have done for the past 10 years. It is a vital part of our job to ensure solid cultural translation. It is one of the things that ensures our clients come back again and again. Consumers in our market are more knowledgeable now than they were, and they want to converse with someone who has been on the trip. They want and should receive, someone on hand who can answer fully and in detail their questions. Our knowledge base within the company coupled with the fact that before they travel, guests can talk to the actual Tour Director who will be taking them away – one of the many factors contributing to our high conversion rates. We are also seeing an overall increase in the For 10 years now, The Big Journey Company has provided high quality escorted tours to nearly 50 destinations around the globe. Sohrab shares how the company has cultivated it’s unique approach to travel over the past decade, and explains why this has created such a loyal and happy customer base. “The Big Journey Company exists to create and share in amazing adventures around the world. Obviously, we are in business like any other tour provider. That being said, when we are looking at an itinerary everything is geared towards the experience, the cultural exchange we want to take place. This has always been our ethos - it is not good enough to take you somewhere just to see something. The Big Journey company takes you there to feel it and that takes time, thought and experience. “We have personally selected our Tour Directors, they are experienced, worldly travellers. They have a zest for travel and for customer service. Our rebooking rate - the number of new bookings that are from guests that have travelled with us before averages 38% each year - for us that says everything, guests coming back again and again. We offer a friendly and personal service whilst delivering high quality, immersive and experiential tours. Clients are only number of enquiries coming from the UK in the last few years.” Ultimately, the Big Journey Company has achieved incredible success over the past ten years, and moving forward we will continue to provide excellence, as Sohrab proudly concludes. “This year the Big Journey Company is celebrating our 10th Birthday, and we are about to do a tour to our 50th global destination. Our plan has always been one of steady, robust growth whilst maintaining our core values and the quality of what we deliver. The key as always is our amazing Tour Directors and we have a few new ones going through their paces this year, spending some time on the road with our experienced Tour Directors and getting to know how we like things done. This will ensure that we continue to flourish and grow over the years to come.” Company: The Big Journey Co Contact: Sohrab Jahromi Address: Marron Bank, Branthwaite, Cumbria, CA14 4SZ, UK Phone: 0844 3350 197 Website: www.thebigjourneycompany.com