UK Enterprise Awards 2019

72 | SME NEWS - UK Enterprise Awards 2019 eSpares: Domestic Parts Supplier of the Year 2019 eSpares is an online appliance parts retailer that exists to empower people to fix their home appliances themselves, regardless of their past repairs experience. We profile the firm and share an insight into how it has its second accolade in the UK Enterprise Awards. For the second year in a row, eSpares has been named Domestic Parts Supplier of the Year at the UK Enterprise Awards. This impressive achievement is the latest to add to the brand’s multi-award-winning success over the years. To enable people to successfully complete their fixes, eSpares works with hundreds of leading appliance manufacturers to ensure the parts their customers need to carry out DIY repairs are available. The eSpares website features over one million replacement parts as well as consumables and accessories to help customers maintain and enhance the performance of their machines. However, having the parts available to complete a fix is only half of the journey. To help people without any prior repair knowledge bring faulty appliances back to full working order, eSpares also maintains a free Advice Centre. On this section of the eSpares site, visitors can benefit from over 700 articles and over 500 videos with advice and step-by-step guides on both diagnosing and fixing appliances. There are also over 9,000 appliance user manuals available to download so that people who have lost theirs can still benefit from the handy maintenance and troubleshooting advice inside. To combat today’s modern throwaway society, eSpares promotes a “fix first” mentality. eSpares’ customers are encouraged to embrace DIY fixes when faults occur with their home appliances and scrap machines only as an absolute last resort when every other avenue has been exhausted. After all, repairing faulty appliances not only lets eSpares’ customers save money compared to the cost of brand-new machines, but also helps society to avoid an irreversible environmental crisis. For every appliance that is repaired, one less machine ends up in either polluting the ground in a landfill site or being burned and releasing toxic fumes into the air. It also means one less machine is being manufactured which is good news for the planet as manufacturing also takes an environmental toll. Such an offering helps eSpares to continue to meet the needs of their clients and potential customers and stay ahead of emerging market trends. In recent years the general population has become more aware of environmental issues, which is good news for the appliance repairs industry as the willingness to embrace the “fix first” mentality is increasing. As well as promoting appliance repairs throughout the UK, in recent years eSpares has branched out into Europe as well, to spread the fix first ethos further afield. The brand has launched dedicated websites in France, Germany, Spain and Italy which are run by teams of native speakers with localised knowledge of their respective countries. Operating across these competitive international markets means that the firm has to work hard to set itself apart from other similar businesses. One key differentiator that allows eSpares to succeed both in the UK and internationally is a combination of excellent customer service and cutting-edge technology. The dedicated eSpares team works tirelessly to keep product information accurate and up-to -date and answer technical queries quickly and effectively. This is vital as without this support customers would not be able to find the right replacement parts to fix their appliances. Seeking to build upon its already phenomenal success, looking ahead eSpares will continue to enhance its service and spread the message that appliances can often be repaired easily and efficiently with just a little knowledge and the right parts. Company: eSpares Website: https://www.espares.co.uk/ Social: https://www.facebook.com/fixityourself