UK Enterprise Awards 2019

88 | SME NEWS - UK Enterprise Awards 2019 Jun19205 Best SME Card Payment Processing Specialists 2019 Jun19205 Established in 2006 by St. Helens entrepreneur, Andy Peake, Handepay has since grown to have over 180 employees and support more than 28,000 customers. Today, this innovative and driven firm provides an outstanding level of service to independent businesses of all sizes to help them grow. With dedicated advisors, UK support centres and 24/7 service, the company dedicates itself to helping business owners understand more about the costs involved in accepting card payments and how they can save money. Owner-managed and focused on providing integrated, quality services, Handepay is able to offer a diverse product range which includes countertop, portable and mobile card machines, as well as e-commerce payment solutions. This allows independent business owners to maximise sales by accepting card payments in-store, on the go and online. With a unique pricing proposition, Handepay’s customers do not pay the fees commonly charged by other payment processing providers. This, combined with Handepay’s exceptional standard of client service and support, is what has driven the company to be a key player in this competitive market over the past 13 years. In a sector notorious for hidden fees and high invoices, Handepay offer a transparent pricing solution, allowing businesses to take payments at cost-effective prices: NO minimum monthly service charge (MMSC) NO PCI DSS compliance and non-compliance fees NO authorisation fees NO fees for online statements or Business Resource Centre NO joining fees Handepay are so confident that they can provide the most competitive deal for businesses, they introduced the Handepay Price Challenge. If they can’t save a business money on their current invoices, they’ll give them £1,000! Outstanding customer support is what drives Handepay to constant success and helps it to grow and flourish in a constantly expanding marketplace. As testimony to the level of excellence they provide, Handepay is rated ‘Excellent’ on Trustpilot, with over 5,500 5* reviews and an average rating of 9.8 out of 10. The company’s dedication to providing the best customer support and guidance means that it is leading the industry in terms of customer service, providing higher levels of personalised support than its competitors. Such a focus on client service is important, as in today’s payment solutions market many businesses across the UK are frustrated by the poor service that they receive from their merchant services supplier. Confusing billing practices and ever-increasing costs are common, with businesses experiencing long Based in Merseyside, Handepay provides cost-effective merchant services to independent businesses nationwide. We profile the firm to find out more about the range of services it has to offer and how these have helped it to win one of our coveted UK Enterprise Awards for 2019. “As testimony to the level of excellence they provide, Handepay is rated ‘Excellent’ on Trustpilot, with over 5,500 5* reviews and an average rating of 9.8 out of 10.” periods on hold, high call charges and call centres based abroad. At Handepay, the team take great pride in providing a helpful and easy to access support system for all customers.