UK Enterprise 2020

201 | UK Enterprise Awards 2020 Plymouth Hearing Centre is a proudly independent hearing care centre with over twenty-five years of experience serving the industry and local community with specialist hearing advice, the latest hearing aids and tinnitus technologies. As the family run company sees exponential growth as the UK comes out of the COVID-19 lockdown, we took a closer look to find out how they have continued to thrive. Audiology Clinic of the Year 2020 - South West England Operating at Station Road, Plympton and in the beautiful & historic Royal William Yard, Plymouth - the latter being one of the South West’s best destinations for dining, working and staying - Plymouth Hearing Centre’s modern clinics are fully furnished with the very latest audiological testing equipment. Serving clients throughout Plymouth, Devon and Cornwall, Plymouth Hearing Centre is proud of their twenty-five years’ experience in audiology and hearing care. Privately-owned and run by Kevin Carlyon, Director and Audiologist; Plymouth Hearing Centre is committed to providing the highest standards of private hearing care available. The centre offers the latest invisible and re-chargeable hearing aids, tinnitus technologies, ear wax removal services and specialist hearing care services. As an independent company with no affiliations to any one manufacturer, Kevin has the freedom to choose, select and tailor hearing aids and listening assistance to a client’s precise needs. During lockdown, Plymouth Hearing Centre expanded their services throughout the West Country, enabling clients to trial and evaluate hearing aids ‘across the internet’. Kevin says, ‘The ability to connect with clients in their homes, to discuss their hearing concerns and then enable prospective clients to trial hearing aids for an extended period and without financial risk, supported our ethos that the client’s well-being always comes first’. Plymouth Hearing Centre is equipped to offer hearing care excellence with both hearing care centres being fully furnished with the highest standard of examination and diagnostic equipment. The business is also able to facilitate private referrals to local ENT consultants to expediate problematic ear care, while local GP surgeries frequently guide their patients to Plymouth Hearing Centre’s micro suction ear wax removal service. In addition, the centre offers free hearing aid trials, bespoke hearing aid prescriptions and a fully inclusive aftercare programme that guarantees client satisfaction and ensures clients are well looked after in the longer term. With a complete focus on clients’ needs and demands, Plymouth Hearing Centre have established an exceptional reputation for honest and professional hearing care, and the positive feedback, recommendations and referrals of clients are a testament to this excellence. Remaining professional, and up to date with the latest clinical and technological innovations combined with extensive industry knowledge and a real desire to help each client as much as possible, the team at Plymouth Hearing Centre love the work they do. This shines through their entire brand reputation, guaranteeing customer loyalty. Despite the recent pandemic, business activity has continued to flourish for the centre and has seen exponential growth in the number of new enquires and existing clients taking advantage of on-line hearing care consultations and advice. Connecting to the hearing centre though a smart phone or tablet is remarkably simple and ensures that appointments can be scheduled at a convenient time for the client. This service has continued to be popular as the UK comes out of lockdown, as it reduces travelling times and enables clients to Jul20191 access hearing care advice from the safety of their own homes. Remaining operational throughout lockdown also meant that many clients who bought hearing aids from national retailers but were unable to access the care they required came to Plymouth Hearing Centre instead. The centre has been able to facilitate clients coming to the clinics safely, with strict COVID-19 protocols in place such as extended appointment times, full PPE and social distancing, as well as a ‘one-in-one-out’ policy. There is no doubt that the Plymouth Hearing Centre is ready for the UK to return to the new normal, and we are excited to see how this ambitious company grows and develops over the coming years. Contact: Kevin Carlyon Company: Plymouth Hearing Centre Ltd Web Address: www.plymouthhearingcentre.co.uk