UK Enterprise 2020

83 | UK Enterprise Awards 2020 Live-Link Electrical are domestic and commercial electricians who operate across South Wales. With years of experience supporting the team, we take a closer look to discover how Live-Link have earned themselves a solid reputation for providing an excellent customer service to clients. Electrical Installations Service of the Year 2020 & Customer Services Excellence Award 2020 - South Wales Since their inception, Live-Link have been offering a vast range of services to their clients. Proving their worth, a significant portion of the firm’s clients use them year on year, for both one off jobs and on a regular basis. The clients Live-Link serve ranges from domestic properties through to international car garages and shopping centres. The team offer their clients everything from product installation all the way to testing and services. In addition to this, the firm are also NICEIC approved and they are sure to offer a friendly and honest approach, which has helped build their name and created a level of trust with their clients. One of Live-Link’s key selling points, is that their branding helps them to stand out from the crowd, particularly when they are seen out on jobs. Their staff wear matching uniforms and the logo on the sides of the van are unique and clear for people passing to identify who they are. Their logo is not the only unique thing about them though. In fact, all of Live-Link’s staff are local people who have all been with the company for several years. They join as apprentices and not only learn how to do the job, but how to conduct themselves as part of the team at Live-Link. They get a true taste for the job, both the fun parts and the least fun parts. The company is also sure to organise team building days out to unwind and relax, as well as having fun evenings and nights out. This is the company’s way of thanking the team for the work they do, whilst also providing opportunities to get closer as a unit. As for the wider sector, one of the biggest trends in the industry currently, is that there has been an increase in the number of people purchasing electric cars. Of course, this great for the environment, however Live-Link have had to adapt accordingly to install electric vehicle charging stations to both homes and workplaces. The firm recognise that people have different budgets, and so they not only offer a variety of options, but they also provide advice on government grant options for businesses or fuel saving options. Another area in which the Live-Link team are constantly increasing their knowledge on is smart devices. Today, many homes are beginning to adopt these new technologies, which are unfortunately still prone to fail sometimes. At Live-Link, the team are able to offer maintenance on these products to ensure that their clients’ home runs as smoothly as possible. Like many businesses, the Covid-19 pandemic has had an impact on Live-Link’s business. Much of their regular work has stopped, especially commercially, but they offer emergency call outs which will see them through until some of their bigger clients get back to work. Additionally, the firm have helped in their local community, as there is nothing worse than being stuck with no electricity. In the future, Live-Link will be opening a showroom alongside their sister company. This will enable to them showcase the products they have on offer, as well as the services they are able to provide. There will be displays available so clients can test some of the products prior to purchasing, which is a great feature to offer, particularly in reference to some of the smart homes devices. The company are also hoping that this creates local jobs. Unfortunately, the pandemic slowed down this process, but Live-Link hope it will be opening soon. Jun20352 Ultimately, Live-Link have built themselves a solid and reputable brand that both homeowners and businesses can trust to solve all of their electrical needs. The level of service that they effortlessly offer, as well as the customer satisfaction, is a clear indicator that the company is truly deserving of being named Electrical Installations Service of the Year 2020 - South Wales and Customer Services Excellence Award 2020 - South Wales. Contact: David Cole Company: Live-Link Electrical Web Address: www.live-linkelectrical.co.uk