UK Enterprise Awards 2021

223 | UK Enterprise Awards 2021 Fastest-Growing Vehicle Repair Network 2021 Fix Auto Basingstoke is an independently owned accident and repair centre, part of the national Fix Auto UK franchise network. It has grown fast, and joined an international network, but has kept its family feel. This is important for both staff and customers because it creates a warm, bespoke service. Family feel businesses really are the heart - or rather, the engine - of the auto repair world. Fix Auto specialises in all kinds of auto repair and maintenance, such as dent removal to major accidental damage. Its values are trust, service, and reliability. Dale Morris of Fix Auto says that the company has “a great group of people working at Fix Basingstoke”. He also says that when hiring, he is looking for “forward thinking and ‘can do’ people”. The company needs staff who can take on anything with an adaptable and positive attitude. Due to being based near Heathrow Airport in the UK, Fix Auto Basingstoke has some advantages in the market. It is a hub surrounded by a highly populated area and new trade deals that are made possible by its close access to an international hub allows businesses like Fix Auto to thrive. For example, these trade deals between the UK and EU officials mean that introduction tariffs on cars and parts can be avoided for the foreseeable future. During the global pandemic, those at Fix Auto Basingstoke have had to make some tough decisions, much like other businesses throughout this time, as a result of fewer people using their vehicles due to self-isolation or working from home. This has been a good opportunity for the company to work on its B2C strategies to raise awareness through their social media. Now that business is picking up to a more normal level, places like Fix Auto Basingstoke will be on the rise in demand again. When it comes to clients and competitors, it is crucial to deliver high quality workmanship and customer service. Auto Fix Basingstoke has achieved 4 out of 5 stars on Trustpilot, all of which are 5-star reviews. Dale says that “these qualities have held us in good stead through the challenges of COVID-19”. Dale says that he is “proud of our quality commitment and our Fix Auto guarantee all combine to ensure our customers peace of mind when getting their car repaired”. He adds, “we would be nothing without the great team behind us” and he wants to “thank all the staff for their positive attitude in the face of such uncertain times”. After winning this award, we asked what the firm is planning on bringing to the table in the future. Dale assures us that they have some incredibly exciting plans which they are not able to share yet, but we should definitely “watch this space…”. Contact: Dale Morris Company: Fix Auto Basingstoke Web Address: https://fixauto.com/Basingstoke/en/ Combining the welcoming nature of a family business with the full-service expertise of a auto repair and maintenance franchise, Fix Auto Basingstoke’s reputation as a leading centre is no surprise. Let’s investigate the ways that Fix Auto Basingstoke has maintained its high standards. May21765 It has grown fast, and joined an international network, but has kept its family feel.