UK Enterprise Awards 2021

224 | UK Enterprise Awards 2021 Best Independent Merchant Services Consultancy 2021 Bespoke Merchant Solutions is a people-first provider that has proven to be reliable and cost effective. Not only does it take care of its clients, but it also teaches them how to look out for themselves. As the company celebrates this award, we find out more from Company Director, Alexander Docx. When setting up a business, you will need to set up a merchant bank account so that you can accept and process transactions. Most banks will charge extra for direct bank packages. However, with Bespoke Merchant Solutions, you could be paying less. Bespoke Merchant Solutions makes it simple. By sending your bill or statement to BMS, it can have its experts analyse your current banking situation to find you an account that’s the perfect fit for you. What’s more, you won’t be charged for the comparisons service or analysis. It offers an online dashboard so that merchants can track their payments with all the banks BMS is partnered with. This means that you can stay up to date on all your transactions as well as getting paid swiftly. When BMS began, almost 3 years ago, it was decided that it would be a uniquely tailored provider for merchants everywhere. It assures each client security across all their transactions with their customers. Professionals from BMS have previously worked with other providers prior to the birth of this business. They found that those providers didn’t offer much support or empathy to their clients. Alexander Docx, Director of BMS, says, “This is what really inspired us to start BMS. Our parents have their own businesses, and we really felt empathetic towards the issues and knew we could do a better job if we had control over the customer service”. This sort of empathy towards the customer can mean small, simple, personal aspects such as knowing your own account manager’s name. This gives BMS a human touch that bridges the gap between client and provider. Choosing an account provider can be overwhelming. But by choosing BMS, help and simplicity are built right into the service. “ Each client is allocated their own dedicated account manager who knows their business and requirements”. Clients have direct contact with their account manager and Alexander continues, “You can be confident in knowing we are always around to help when you need us”. Further to this, Alexander says, “We are very much client centred and do our best to provide the best support to our clients. We have several banks that we work with and provide our own terminals”. This is so that merchants have more control over their business transactions, just as BMS has more control over how it can help if there’s an issue. The internal culture of the firm is enthusiasm and youthful innovation. When hiring, Alexander says, “We can teach our staff how to best find new clients and to look after them, however, the attitude has to come from them”. Being the representatives of BMS, account managers must be trained to be the best that they can be. This is so that they can support their clients to the highest degree. When it comes to standing out from the crowd, Bespoke Merchant Solutions is unique in its approach to its clients. “Most other providers are so big it’s impossible to be able to provide this level of service, and it’s something that our clients really appreciate,” Alexander tells us. “They aren’t just a number to us. We look after everyone and provide fair packages with no hidden costs”. PCI compliance can be a difficult and convoluted subject, but each account manager is committed to breaking it down to ensure total comprehension and compliance, thereby avoiding extra charges on transactions. BMS gives a simplified PCI package that removes all the hassle and cost of PCI compliance, whilst training your team in how to take payments securely and safely. Due to the pandemic, Alexander says, “A lot of businesses have been forced to start taking card payments. This has led to many looking to review their costs as they haven’t been looked after or have been overcharged during lockdowns”. BMS stopped all their clients’ payments whilst their businesses were on hold, due to COVID-19. It resumed taking payments once they began trading again. Alexander says, “We want to help our clients and didn’t see it as fair to charge them when they couldn’t even take payments”. As far as the future of BMS is concerned, Alexander says, “We are really looking into the technology side of the industry, and we have a number of projects we are working on that will help different industries when it comes to how they take payments, as well as monitoring their costs”. It intends to grow and expand all areas of its team to provide the best results for its customers. This means that it will be adding to its staff numbers as well as having moved to a new office this year. This is an exciting time for BMS and its clients. Contact: Alexander Docx Company: Bespoke Merchant Solutions Website: https://bespokemerchantsolutions.com/ May21777