UK Enterprise Awards 2021

225 | UK Enterprise Awards 2021 Best Disability Adaption Products & Services Provider – South West England Nestled in the heart of the New Forest, Lotus Adapt is a local service provider covering the South West region which offers disability solutions, including installation, service and repair, in disability products such as ceiling track hoist systems, bathing equipment, stair lifts and a variety of other specialist equipment. The dedicated team has more than 40 years’ combined expertise in the disability and moving and handling sector, with skilled engineers being highly trained and qualified in order to deliver a high-quality service to the company’s broad customer base, including clients such as the NHS, local authorities, care homes and respite care, the education sector, and private customers to deliver local and national contracts, as well as supporting private individuals. Lotus Adapt goes above and beyond in its quest for customer satisfaction and solving challenges. This support makes its business stand out from the crowd. It is also a company with a likable approach and friendly team, giving it an immediate advantage. Lotus Adapt prides itself on building strong relationships and providing all clients and service providers with a reliable, efficient, and cost-effective service that they can depend on. As a business which was set up during the global pandemic, Lotus Adapt has not felt the impact of Covid-19 – instead it has grown and gone from strength-to-strength over the last 12 plus months and, as a consequence of this, the company has now introduced an Account Manager to the team - Tim Reynolds. “The healthcare industry is always changing, and the pandemic has raised new challenges that need to be supported,” says Tim. “With pressures evolving, we have the capability to adapt and continue to provide a first-class service.” The team-first culture at Lotus Adapt makes employee engagement a top priority, ensuring that the dedicated staff base is happy, which ultimately makes for a satisfied customer. “As we continue to grow, we will work to further build our strategies that not only improve our employees’ skills and our leadership skills but also our culture,” says Tim. When recruiting for new staff, Lotus Adapt will always look at suitability first, with communication and reliability both being key factors. Skills and experience come second. Regarding the future, Lotus Adapt has some exciting developments in the pipeline, including further work on its website as well as a bigger social media presence. It is also looking to continue its steady growth, with an increased product range and customer base. Winning the award of Best Disability Adaption Products & Services Provider – South West England is clearly the icing on the cake for the young, yet devoted, company. “As a new member of the team, I am excited to be joining a company who are passionate about what they do with patients and clients at the centre of everything we work towards,” says Tim. “The company has already grown and to be joining at this point with the vision to grow and develop is a challenge we are all focused on, using all our years of experience in the moving and handling arena to provide the best patient handling solutions we can to support our customers, clients, and patients. It is key to understand our customers’ needs to be able to provide the best possible solutions and this is something we all have the experience to do.” Contact: Sharon Winstanley Company: Lotus Adapt Ltd Web Address: www.lotus-adapt.com Excellent customer service and support is second nature to Lotus Adapt - the leading provider of disability equipment and maintenance in the South West region. We speak to new team member, Tim Reynolds about how the firm is poised for further success. May21805