UK Enterprise Awards 2021

284 | UK Enterprise Awards 2021 Lettings Agency of the Year 2021 - Wiltshire Independent estate agent, Michael Antony Lettings Limited combines traditional values with up-to-the-minute technology to deliver outstanding service to their clients. Consequently, the Wiltshire-based agency is this year able to celebrate success at the UK Enterprise Awards 2021. Renting out property can be daunting. How much should you charge? How do you find the right tenant? What happens if you’re not around when something goes wrong? An exceptional letting agent can step in to help and answer all these questions. Chippenham-based agency, Michael Antony Lettings, has been delivering exceptional customer service to its clients since 2003. With customer service as its core value, it’s proud to offer a fair and compliant service to all. The company provides landlords with realistic and achievable valuations and is happy to give advice on how to best maximise returns. Michael Antony offers a range of landlord services from ‘tenant find only’ through to ‘fully managed’. It can also put landlords into contact with a financial advisor and provide details of landlord insurance too. Staff ensure they keep up-to-date with latest regulations and the company is a member of the Property Ombudman Redress Scheme (TPO). This demonstrates its commitment to professional standards. Members of the scheme follow Codes of Practice laid down by the industry and approved by the Trading Standards Institute giving added peace of mind to clients that they are in safe hands. The scheme also ensures that the company is able to obtain expert advice should the need arise. Committed to providing value for money, the company is always happy to discuss fees with landlords who may have found a more competitive initial offer elsewhere. Being a tenant can be equally as daunting as renting out a property. How do you find the right property at the right price? How do you know that the landlord will honour their obligations to you? What should you do if there’s an issue with the property? The list of questions and potential pitfalls is long. Fortunately, Michael Antony works with tenants to help them find suitable properties too. The Lettings Team has a wealth of knowledge about the lettings process and the market in the local area. They’re well equipped to provide tenants with all the information they need. This can be invaluable - especially to a first time tenant. The staff pride themselves on being friendly, approachable and easy to deal with. During the COVID-19 pandemic, Michael Antony introduced free video tours for potential tenants. This was a great way to continue placing tenants with their ideal properties whilst keeping physical interaction to a strict minimum. The service also saves both potential tenants and landlords a lot of time and inconvenience. It has been so successful that, even though lockdown restrictions have eased, the company is keeping this feature as part of its service going forward. In addition to lettings, the company also deals with property sales. However, due to an unprecedented increase in the lettings side of the business, the agency has decided to continue with lettings as their main focus for the time being. Giving back is high on the company’s list of priorities. As part of this, Michael Antony is committed to contributing to events in the local community. Recently, the company donated a two-bedroom Tudor-style dolls house to the Dolls House Auction, participated in a Plug n Play Jam Session and took part in a local charity bike ride - all to raise much-needed funds for local charities. The company has its own “hook-a-duck” stall too. Staff attend local events with the stall to provide entertainment and raise money for charity. Michael Antony supplies the prizes at their own expense and all money taken on the day is donated to charity. If you’re looking for a friendly, knowledgeable letting agency in Wiltshire then why not “hook-up” with Lettings Agency of the Year, Michael Antony Lettings Limited. Contact: Paula Dugani Web Address: www.michaelantony.co.uk Jun21015