141 | UK Enterprise Awards 2023 May23338 Best SME Customer Experience Consultancy 2023 When it comes to automation, it’s best to turn to the experts. The team at The Business Catalyst are one of the UK’s and Europe’s leading names in this regard, able to strategise the design and implementation of the Ideal Customer Journey. Now, with success in the UK Enterprise Awards, we thought it time to dig a little deeper to find out more. Putting people first is the key to any business, but few take people on the same journey as the team at The Business Catalyst. Able to guide companies in creating a customised experience for their contacts, from first touch through marketing into sales, and then onto operational fulfilment, it’s easy to see why they are in such high demand. But what has put them in such high regard? As with any advisory business, the key to The Business Catalyst is experience. Turning to this talented team means being able to trust them to unleash your potential and grow as far and as fast as you can, as they say, “the only glass ceiling is the one you create for yourself”. Through business and marketing strategies including systemising, automating hand in hand with goal setting, planning, accountability, hiring, finance literacy and more, the team have revolutionised how many organisations have operated with ease. Businesses of all different sizes are served by The Business Catalyst team, with revenues ranging from £300k through to £40m. The trick since the beginning has always been to meet these businesses where they are and serve them where they need. No two organisations are the same, and none face the same challenges. Whether the client runs a gym or a dental practice, an information business with courses and training, or works in the world of ecommerce, The Business Catalyst team are able to push them forward to a bright new future and profitable results. When people look at The Business Catalyst, they are often hoping for a magic bullet that will transform their working. The team, however, know that while their work can be transformative, it only provides a solution on specific metrics. Automation can increase efficiency, reduce costs, enhance customer service, and increase scalability and flexibility, but only if handled with care. That’s where The Business Catalyst comes into its own, as it studies how a business operates and then suggests the implementation of the techniques which will have the most impact. Currently, organisations around the world are adopting AI and utilising it throughout their operations. There is more automation within these systems, and even individual tools have begun to incorporate automation and native API integrations into how they work. The challenge for teams such as The Business Catalyst, therefore, is to try and make sure that businesses don’t run before they can walk. Often, they implement these new ways of working before effective planning has been done, which can get very messy indeed. Working in the UK gives the team a unique advantage with companies throughout the UK, mainly because there are significant advantages to working within the same time zone. The subtle cultural differences between different companies means that while businesses can outsource their consultancies, it’s often easier to keep it within the UK. Looking ahead, The Business Catalyst team are hoping to refine their Ideal Patient Journey product that they have been developing. A number of strategic partnerships have been put in place to enhance the product for current and future clients. There has also been a deep-dive into AI research that will allow for new resources to be rolled out that can support clients from every industry. The Business Catalyst is a business built around growth, and that’s what they will continue to deliver for the foreseeable future. Company: The Business Catalyst Name: Lisa Catto Email: [email protected] Web Address: www.thebusinesscatalyst.co.uk Ideal Customer Journey www.idealcustomerjourney.com
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