Apr23265 Most Trusted Vehicle Rental Service 2023 Europcar Mobility Group UK delivers mobility solutions worldwide through an extensive network in more than 140 countries. The company is well-renowned for expert customer service and true dedication to providing a great service. We learn a little more about Europcar as it wins its title in the UK Enterprise Awards 2023. Europcar Mobility Group UK has emerged as a leading player in the vehicle rental industry, achieving remarkable success and earning recognition as the Most Trusted Vehicle Rental Service of 2023. The company’s commitment to its values, innovative approach, and customer-centric focus has propelled its growth and solidified its position as a trusted mobility partner for small and medium enterprises (SMEs) in the UK. In response to the changing mobility needs of SMEs, Europcar has adapted its services to provide accessible, manageable, and costeffective solutions. Recognising the importance of convenience and efficiency, the company offers self-service accounts that can be opened online within minutes. And, with over 40,000 vehicles available at 110 locations nationwide, businesses can find the perfect vehicle to meet their specific requirements. Europcar also offers long-term rental solutions such as SuperFlex and Flex, enabling companies to fill fleet gaps without having to make long-term commitments or outright purchases. To streamline the vehicle pick-up and return process, Europcar provides the Delivery & Collection service, supported by advanced tools that eliminate uncertainty regarding post-rental charges. Interestingly, Europcar has invested significantly in technology to enhance the customer experience and operational efficiency. With 99% of its UK fleet connected, the company can monitor vehicle readiness and location, ensuring a seamless pick-up process. Initiatives like virtual key dispensers, which offer “deskless” vehicle pick-up experiences at several European airports, further demonstrate Europcar’s commitment to streamlining the customer journey. Dedicated support for SMEs is a cornerstone of Europcar’s business philosophy. By focusing on “adding value,” Europcar has experienced a remarkable 32% increase yearly in business accounts. The company’s self-service tool facilitates streamlined account management, acknowledging that SMEs seek simplicity and operational insights. Europcar’s commitment to a “right first time, every time” approach is reflected in open and efficient customer communication tools and internal performance monitoring, ensuring a firstclass customer experience. The UK mobility sector has recently been influenced by three significant themes: supply, cost and efficiency, and sustainability. Europcar has proactively addressed these issues, allowing businesses to manage their mobility needs without long-term financial commitments during uncertain economic conditions. Furthermore, the company has embraced sustainability by gradually introducing sustainable vehicles into its fleet. This approach enables customers to experience electric and plug-in hybrid vehicles in realworld conditions while still having access to a wide range of internal combustion engine (ICE) vehicles. Europcar’s “One Sustainable Fleet” program aims to have 20% of its fleet composed of greener cars by 2024 and reduce emissions globally by 46% by 2030, with a vision of achieving a 100% electric fleet by 2036. As a global business with a local focus, Europcar’s presence in the UK elevates the corporate landscape by offering a vast network of branches nationwide, making it easily accessible to customers. Moreover, the company provides access to an extensive international network, expanding its reach beyond the UK borders. Europcar recognises that its team is crucial in maintaining and growing the business. The company prioritises hiring personnel who align with its values and exhibit expertise in delivering exceptional service. To ensure continuous personal and professional growth, Europcar provides ongoing training to its staff, empowering them to provide outstanding customer experiences. Europcar’s success can be attributed to its customer-centric approach, commitment to innovation, and adaptability in a rapidly changing industry. The company’s recognition as the Most Trusted Vehicle Rental Service of 2023 showcases its dedication to providing exceptional service and customised solutions tailored to the needs of SMEs. With a strong focus on technology, sustainability, and streamlined processes, Europcar continues to set industry standards and inspire trust among its customers. Company: Europcar Mobility Group UK Web Address: www.europcar.co.uk/business
RkJQdWJsaXNoZXIy MTUyMDQwMA==