Manchester’s OneFile offers users a full end-to-end system that encompasses a number of tools and features, supporting them across the entirety of their learning journey, from initial enrolment through to assessment, the certification stage, and beyond. Fortifying the outcomes of its learners thanks to a number of additional, purpose-built tools that help streamline administration, funding, compliance, and enrolment processes, this company goes above and beyond to deliver on its unwavering commitment to quality. Founded by Susanna Lawson, who has a background in vocational training assessment, the company is in a unique position to understand the priorities of its customers. Every element of its operation has thus been crafted to fulfil their every need, with the team recognising that there is nothing more instrumental in success than customer service. Thanks to the almost two decades of industry experience held by this team, they are also able to work closely and effectively with customers to ensure that these products are as beneficial as can be. The award-winning customer service that distinguishes OneFile from the competition is apparent right from the off, when a dedicated onboarding manager, who will offer holistic support throughout the first year of an educational journey, is assigned to a client. From here, a customer success manager, who also serves as a training consultant and a general friendly point of contact, is brought into the fold. Things do not end here, as the team are constantly striving to improve, monitoring satisfaction levels at every customer contact point. Across the edtech sector in which OneFile operates, great customer service goes hand in hand with following the trends that are currently guiding the wider education industry, such as questions around the use of AI, the increased focus on personalised learning solutions, and the shift towards learning in the digital environment. Regarding the UK specifically, there has also been an increase in demand for apprenticeships and skills-based learning. These constant shifts require OneFile to adapt its solutions so as to remain compliant and on top of the pile. When asked how the company directly impacts the UK’s business landscape, OneFile’s team explained: “By continually developing advanced, user-friendly educational tools, we set high standards in the industry, contributing to addressing skills shortages, and helping institutions meet regulatory standards. This, in turn, supports workforce development and economic growth, showcasing the potential of effective vocational training through technology.” OneFile’s strategic central UK location also affords it access to worldleading educational frameworks, strong regional and national support, and close proximity to markets that are highly receptive to its innovative edtech solutions. Then comes its team members, all of whom embody customer focus, adaptability, and collaboration in equal measure. This team are all highly experienced and many have ascended the internal corporate ladder, such as the company’s VP of Customer Success, who started out as a customer support advisor. Finally, when it comes to what is next for the company responsible for pioneering the UK’s best learning management software, OneFile remains steadfast to its commitment concerning innovation, constantly looking ahead in order to identify any new opportunities for growth and development of both the brand and its products. All of this is set against a backdrop of product development and corporate social responsibility, with OneFile leveraging its leading-edge technologies in a way that is supportive of local causes, communities, and people. In closing, “we are excited about the potential our future projects hold to drive growth, innovation, and positive change for OneFile and our stakeholders.” As these projects begin to take shape behind the scenes, we champion OneFile as the Most Pioneering eLearning Services Company 2024 - Greater Manchester, recognising its ongoing commitment to pushing boundaries and nurturing a lasting impact in the edtech space. Contact: Charlotte Latham Company: OneFile Ltd Web Address: https://onefile.co.uk/ OneFile prides itself on providing a versatile, user-friendly learning management platform that caters to the likes of individual learners, assessors, training providers, and employees. Leveraging its flagship software, Eportfolio, as well as an array of complementary products, the team manage everything from training programmes to assessment submissions and progress tracking with maximum impact. All of this is delivered from a secure, accessible, and pioneering online learning environment. Most Pioneering eLearning Services Company 2024 - Greater Manchester
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