Based in the beautiful county of Wiltshire, Intelligent Dialogue has its team of experts spread right across the UK with online capabilities having also allowed it to help and support companies throughout Europe and the USA. Intelligent Dialogue is wholly committed to helping its clients grow and improve. The Intelligent Dialogue team are delighted for it to have been named as the Most Client-Focused Sales Specialist Training & Development Consultancy 2024. Intelligent Dialogue is renowned for its ability to help businesses and their people develop the skills and confidence to take action that leads to demonstrable results. Clients tend to be businesses that are hands on and operationally led such as those in manufacturing, distribution and plant hire, and also businesses where empathic customer focus is essential such as in healthcare. Companies often operate with tight margins and increasing commercial understanding is essential. “Our focus is not on being a training provider, but a trusted business development partner.” At the centre of the company is a mission to help businesses secure their future, with Intelligent Dialogue helping clients develop their greatest asset – their people. Always tuned in to the bigger picture, the team get outstanding buy-in levels, particularly from those clients who take a proactive approach to embedding this training into their operation. This is all supported by the company values of integrity, collaboration, simplicity and practicality, always underpinned by a focus on real world value. In a rapidly changing business landscape, Intelligent Dialogue serves as a constant, with a focus across all of its programmes of being able to tap into the current level of skill a team possesses, before developing them through an appropriate level of training and coaching, that will take them to the next level. The team here have adopted a blended approach to their work that sees them tackle the needs and preferences of clients in a way that works in the real world. Further aiding the company in its mission is the fact that businesses across the UK are coming to recognise the importance of engaging with and retaining frontline staff, and one of the keys to doing so is nurturing their development. This is good news for businesses across the country, as well as their people and their customers, as significant steps are being taken to remedy what many agree is a faltering customer service experience. Investing in customer service training through Intelligent Dialogue is one surefire way to transform this, to the benefit of employees, customers and the organisation. With a team of highly qualified trainers and facilitators whose experience is grounded in the real world rather than textbooks, Intelligent Dialogue gets real results for sales, customer service and account management teams. Where so many training companies will simply deliver the training before sending an invoice and then disappearing, the team here collaborate with a client to see that a programme is deeply embedded in a company’s ethos, a factor that further sets them apart. Managing Director, Diane Banister, outlines the future plans of the business to us, explaining that expansion is the next step in achieving its ultimate aim of getting clients where they want to be. The acronym BUILD forms a new Leadership Development Programme that is set to form a considerable part of this growth going forward, focusing on the areas of Business over busyness, Understanding people and bringing them with you, Improving performance, Leading for accountability and Delivering on sales and service commitments. To finish with a quote from Diane herself, “We want the people we work with to succeed, both personally and by contributing to the business they work in. Their success benefits everyone.” Contact: Diane Banister Company: Intelligent Dialogue Web Address: https://intelligentdialogue.com/ Training and Development is key for those businesses seeking to retain their current customers, attract new ones, and grow spend in these challenging and uncertain times. Here to help with exactly this is Wiltshire’s Intelligent Dialogue, a leading sales training and consultancy firm that works closely with senior leaders to ensure training & development contributes to performance and overall business strategy. Most Client-Focused Sales Specialist Training & Development Consultancy 2024
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