SME UK Enterprise Awards 2024/ 136 Best Office Space Hire Service 2024 - Bedfordshire AW Group AW Group is a family-run company that can trace its roots back to 1972, with the launch of AW Removals by Russ Allen. Over the years, the company’s location and services have evolved as it has grown, with the latest expansion taking the form of AW House in 2006. As the company receives its title in the UK Enterprise Awards 2024, we speak with Facilities Manager, Tanya Allen. Luton-based, AW Group was originally in the transportation industry but has branched into the rental industry with the launch of AW House. Through AW House, the company offers serviced offices and conference facilities for businesses to rent the space. The company boasts over 60 tenants, hailing from all kinds of professional backgrounds, who chose AW House due to the high quality of the offices and the friendly atmosphere fostered by the team. “Our small team work hard to keep the building in an excellent condition, getting to know our tenants and working with them wherever we can,” Tanya tells us. “Family members are always around, including our three youngest members, who enjoy coming in and helping out.” AW House offers a variety of office spaces to suit businesses of all sizes, fitted with controllable air conditioning, internal intercom, breakrooms, and washroom facilities. Access control across the building also means that only tenants with office suites in a particular area have access to those areas, giving each business full security. Not only that, but the building is monitored by CCTV throughout and has a car park operated with automatic number plate recognition technology. “Not only does this work in keeping the building safe and secure, but it also helps us to know who is on site and that everyone is safe,” says Tanya. “Our ethos is simple, we work together, both as a team and as a building. Our tenants are included in that; our team know them all, reception knows their names and asks about their families. They notice if someone isn’t in and asks if they’re okay. AW House is a community in its own right, looking after each other and working together.” Family is at the heart of everything AW Group does, and building a community within AW House is a big priority for the company. The team is close-knit and consists of ten members, some of whom have been with the company for over two decades. Often, the building will see the family’s three youngest granddaughters on site to help with delivering the post and other fun jobs. “AW House is part of our family, and we intend for it to be passed down to the next generation, continuing to provide a high quality service for our tenants,” Tanya says. Being such a small team, it is important to ensure that each member is a perfect match and possesses remarkable interpersonal skills. Professional skills can easily be taught, but Tanya believes that an individual’s manner and approach to others can be more difficult to tune. “We pride ourselves on excellent customer service; approaching visitors with a smile is important and our team know we have their back when times are tough,” she explains. “Our team are all first aid trained and several have sign language as a skill. Fire warden training is also something we all have, and we encourage the team in any other training they wish to do.” This emphasis on personal and professional development not only ensures that AW House’s tenants are receiving high quality care from qualified professionals, but it also allows the team to grow and evolve with the business. This encourages employees to care about their work and development and put in the work to grow. Looking to the future, Tanya tells us, “There is always something going on in AW House. Replacement, refurbishment, and repairs are part of our daily routine to keep the building well looked after. Our bathroom, refurbishment is our next big plan, maybe for this year or next.” AW Group has gone to great lengths to ensure that each tenant of AW House receives personable services, delivered to them in impeccably kept office spaces. With ongoing maintenance and a small team of staff that go out of their way to learn about their tenants, it is clear to see that the company has done a remarkable job. We at SME News are delighted to recognise AW Group as the Best Office Space Hire Service 2024 – Bedfordshire. Contact: Tanya Allen Company: AW Group Web Address: https://awhouse.co.uk/
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