SME UK Enterprise Awards 2024/ 148 Best Managed IT Services Firm 2024 – East Anglia Established in 1994, Uptech is a premier Managed Service Provider that holds a commitment to delivering comprehensive IT solutions designed to empower businesses to achieve their strategic goals. The leading IT support provider in King’s Lynn and West Norfolk, Uptech has been named in the UK Enterprise Awards 2024. Below, we catch up with Business Development Manager James Fowler. For over three decades, Uptech has worked tirelessly to ensure that its clients’ technology infrastructures are robust, efficient, and secure. With a client base that spans across the healthcare, financial, retail, and manufacturing sectors, Uptech is a key player in supporting the growth and development of businesses nationwide. Uptech offers its clients a variety of services that are designed to meet the ever-evolving diverse needs of modern businesses. This includes managed IT services, with around the clock monitoring and regular system checks, supported by a responsive team; cyber security services that provide advanced tools and techniques designed to identify and mitigate potential security checks; assistance with integrating, managing, and protecting your cloud environment; and customised network solutions tailored to your specific needs, with continuous monitoring to detect and resolve issues proactively. Offering tailored solutions is crucial to Uptech, as the company opts to take a customer-centric approach to its operations. “We prioritise understanding our clients’ specific needs and deliver personalised services that drive their success,” James tells us. “Our focus on building long-term relationships with our clients ensures that we remain aligned with their evolving goals and challenges.” This approach goes hand in hand with Uptech’s commitment to innovation and continuous improvement, with the company continually investing in research and development to stay ahead of technological advancements. The IT industry is one of ongoing innovations and it is imperative that leading companies pay attention to emerging trends. Through this ongoing investment, Uptech can provide the latest, cutting-edge solutions that meet its clients’ needs. Additionally, the dedicated team at Uptech are accredited with various industry certifications that testify to the company’s technical expertise and commitment to maintaining the highest standards in IT services. In alignment with such high standards, Uptech places an emphasis on security and compliance in its services. “In an era of increasing cyber threats, our robust data protection strategies ensure that our clients’ data is secure and compliant with all relevant regulations,” says James. “We assist clients in navigating complex regulatory landscapes, ensuring that their IT systems adhere to all necessary compliance requirements.” Additionally, Uptech has recognised a growing trend in promoting sustainable practices among businesses. The company has adopted energy-efficient IT solutions and participates in sustainability initiatives to ensure that its operations are in line with environmental interest. What’s more, Uptech has furthered its commitment to reducing its environmental footprint through implementing green data centres and promoting remote work within the team to decrease the company’s commuting emissions. Of course, Uptech is able to achieve such success due to a stellar team that James cites as the backbone of the company. “At Uptech, we recognise that our team’s strength and growth are pivotal to our success. By prioritising a balanced mix of technical skills, soft skills, and alignment with our core values, we build a team that is capable, motivated, and cohesive,” James tells us. “Our commitment to personal and professional growth through tools like Motivational Maps, LSIP participation, bootcamps, and the Spark program ensures that our team members are continuously developing, both as professionals and as individuals.” Having such a holistic approach not only benefits Uptech’s employees, but also enhances the quality of service the company provides to its clients. Ultimately, Uptech has established its position as an industry leader, displaying a steadfast commitment to its clients. Looking forward, James predicts a year of continuous advancement, keeping in line with Uptech’s dedication to expansion. The company plans to open new offices in Lincolnshire to solidify its physical presence and join more local Chambers of Commerce top open new opportunities for collaboration and business development. “Our vision for the future is one of growth, innovation and excellence,” he says. “By expanding our geographical presence, enhancing our teams, and adopting advanced technologies, we are positioning ourselves to better serve our clients and stay ahead of industry trends. Our strategic initiatives for the rest of 2024 reflect our commitment to continuous improvement and our dedication to providing top-tier IT solutions. We are excited about the future and look forward to sharing our journey with our clients, partners, and community.” Contact: James Fowler Company: Uptech Ltd Web Address: www.uptech.co.uk
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