SME UK Enterprise Awards 2024/ 16 Based in Shropshire, independent transport company, S Edwards Ltd provides solutions to all transport problems with its comprehensive services. Priding itself on being fast, efficient, and delivering complete customer satisfaction each and every time, S Edwards Ltd recently gained notable recognition for its stellar work and commitment in the UK Enterprise Awards 2024. We speak to the company founder and namesake Stephen Edwards to find out more about the firm’s ethos and its plans for the future. S Edwards Ltd is a compact yet versatile independent company dedicated to addressing all of its clients’ transportation needs. The firm’s comprehensive suite of transport solutions encompasses everything from compact vans to colossal lorries boasting a 150-tonne loading capacity. Moreover, the company provides Moffatt self-loading and unloading vehicles to tackle hard to reach and cumbersome tasks. Furthermore, the extensive range of services available at S Edwards include beavertail trucks, curtain-sided lorries, flatbed trucks, and refrigerated vehicles for temperaturesensitive cargo. The dedicated and diligent team employs a diverse assortment of configurations, such as 4×4 trailer setups with up to 5.5 metre trailers, 3.5 tonne flatbeds, and 3.5 tonne refrigerated vans. Complementing these offerings, the company provides an extensive array of HGVs ranging from 7.5 tonne to 44 tonne units in various specifications. With a wide range of customers nationwide, and regularly dealing with companies in Dorset, Greater Manchester, Powys, Oxfordshire, and Shropshire, S Edwards is highly experienced in getting the job done wherever and whenever its clients require. “We work with a network of highly skilled subcontractors to find the right vehicle for your needs, and they deliver a top-quality service,” explains Stephen Edwards, the company’s Founder and Company Director who set up the firm eight years ago. “All our sub-contractors are respected members of the haulage industry, and we can highly recommend all of them, they are chosen for their reputation of great service.” Stephen himself has more than 35 years’ worth of experience in road haulage in the United Kingdom and wider Europe, and has worked across all disciplines of road haulage, such as roping, sheeting, tankers, curtain-siders, fridges, and bulkers. His vast knowledge and expertise means that he strives on a daily basis to ‘deliver customer satisfaction’ – a phrase which he has adopted as the company motto. The dedicated team of contractors are always fully vetted and S Edwards also requests that customers provide feedback to the company, whether it is good or bad, or both. “One complaint from a customer and that contractor won’t be used again. I cannot stress enough that S Edwards is totally customer focused. The way we see things is: no customers, no business!” Perhaps the company’s biggest, and most important, selling point is its ability to deliver the right vehicle, with the quickest response, to perfectly match its customers’ needs. Indeed, the firm has been praised on a regular basis for the speed with which it accomplishes getting its vehicles on site from the time of the initial telephone call, and it always aims to have a vehicle on site within one hour. Transport always has had the same problem, Stephen tells us, with firms cutting costs to get the work then being unable to complete the task. “At S Edwards Ltd, we are not cheap, but our reviews will speak for themselves, as we really do pride ourselves on delivering customer satisfaction,” he elaborates. “Overall, the industry has slowed down and we have seen our workload decline from some of our customers, however we are always on the look-out for new customers and, with that, new challenges too.” Recently, in recognition of the exemplary customer service that S Edwards provides and its steadfast commitment to complete customer satisfaction, the company was bestowed with the prestigious accolade of Most Trusted Courier Business 2024 in the UK Enterprise Awards. Now, as the future beckons, Stephen has ambitious plans and aims to grow the business’s customer base even further in 2024, having taken on six new customers already this year. “We are always intent on growing,” he enthuses. “Customer satisfaction to us outweighs the financial side of the business. We get as much happiness hearing the praise from our customers as we do earning the money we generate.” And here are just a handful of reviews from delighted customers who could not be happier with the service they received from S Edwards. N Davies comments, “Reliable same-day service at an extremely competitive rate... Mr Edwards with his smart appearance and knowledge as a courier picked up our goods in London and delivered them to Shropshire the same day. Very smart vehicle too. Will certainly be using this company again.” Another customer was similarly impressed with the firm. Here’s what O Griffiths had to say: “Steve did a job for our cricket club recently and the service was fantastic. Fetched a machine for us from Guildford on a Sunday and was delivering it to us just after lunchtime. Great value, great service, and a nice chap to top it all off! Will highly recommend to anyone and will be using again in future.” During the pandemic lockdowns, S Edwards’ reliable work was essential to many people, as L Patchett tells us: “Used Steve for collecting eBay items during this crazy lockdown – First-class service, speedy, and reliable. Will definitely us him again. Thanks, Steve.” C Robins couldn’t agree more, and enthuses, “We have worked closely with S Edwards on Most Trusted Courier Business 2024
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