SME UK Enterprise Awards 2024/ 174 Best Taxi Company 2024 - North West England Commended as “Merseyside’s favourite taxi company”, One Call Taxis Ltd rejoices in how easy it is to book one of its cabs, and the outstanding, customer-centric service that comes with it. Locals to Knowsley, Sefton, Liverpool, St Helens, and West Lancs can book a ride via the app, phone, or company website – and One Call Taxis will do the rest, with its offering bolstered by an innovative dispatch system and exceptional team. Following the company’s success within the UK Enterprise Awards 2024, we speak to General Manager, Liam Rice to discover what makes it stand out from the rest. Booking a cab couldn’t be more straightforward than via One Call Taxis’ app, with customers not only benefiting from GPS tracking and an efficient service, but also earning reward points and having the option to pay contactless or by cash. Its reliable, fast, and friendly service has become the go-to for locals and tourists alike, as well as multiple account customers from local councils such as school runs and all the major hospitals including Mersey and West Lancs Trust and North West Ambulance. No matter the customer’s destination, One Call Taxis exists to make each journey hassle-free. “This achievement [UK Enterprise Awards 2024 win] is a testament to our unwavering commitment to excellence, exceptional customer service, and the hard work of our dedicated team. We couldn’t have done it without the support of our amazing customers. Thank you for choosing us and being part of our journey!” One Call Taxis takes its service to the next level with the implementation of the stateof-the-art Cab9 system which meets all its dispatch needs, enabling the delivery of excellent, efficient service that, previously, was not possible. Liam explains, “We invest in technology. Our dispatch system allows us to send work out hours or days in advance, meaning customers can rely on us. The dispatch system also allows for us to run different rules during quieter and busier times, meaning we can utilise our drivers more effectively and ensure our customers are happy and looked after.” This is partnered with a brilliant team of drivers who are committed to providing exceptional customer service underscored by strong communication skills, empathy, and proactive approach to addressing customer needs and concerns. They are reliable, punctual, and professional, demonstrating a strong work ethic and taking pride in their work, and they are adaptable to changing circumstances such as fluctuating demand, traffic conditions, and customer preferences. The company values its team’s ability to think on their feet, remain calm under pressure, and quickly adjust to new situations. Also crucial is the prioritisation of safety, with the company placing importance of following safety protocols and adhering to regulations in order to ensure the wellbeing of both passengers and drivers. This is covered in ongoing training programmes, which also focuses on customer service best practices and technical skills, ensuring team members are equipped with the skills and knowledge needed in order to excel in their roles. One Call Taxis also recognises the significance of technology in today’s digital age, so it is therefore essential that its staff have proficiency with technology, whether using GPS navigation systems, mobile booking apps, or in-vehicle communication tools. The company seeks people who are comfortable utilising technology in order to enhance efficiency and improve service quality. Additionally, One Call Taxis believes in ensuring its staff have equal opportunity to advance their careers, providing a supportive working environment and progression opportunities by promoting from within, whether moving into leadership roles or transitioning into specialised positions. Alongside professional development, the company is dedicated to providing employee wellness initiatives to nurture physical, mental, and emotional health. This can include access to employee assistance programmes, wellness resources, and initiatives to promote work/life balance. Liam comments, “By prioritising these qualities in our hiring process and investing in the personal and professional growth of our team members, we aim to maintain a talented and motivated workforce that drives the continued success and growth of our business.” Ultimately, it is evident how One Call Taxis has come to be a leading taxi company in the UK, priding itself on elevating the corporate landscape by setting new standards for reliability, professionalism, and technological advancement. It is constantly investing in cutting-edge technology to boost the convenience and safety of its services. Moreover, the company is committed to sustainability, which sets it apart in the corporate landscape, having introduced initiatives to reduce its carbon footprint by incorporating hybrid and electric vehicles into its fleet and optimising routes for fuel efficiency. So, One Call Taxis has come a long way since its establishment – What’s next for the firm? The future is looking bright, with Liam telling us that the company plans on “growing and keeping our standards to the high level that they are now”. Company: One Call Taxis Ltd Contact: Liam Rice Telephone: 0151 800 1111 Email: [email protected] Website: www.onecalltaxis.com
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