SME UK Enterprise Awards 2024/ 20 Best Business IT & Cloud Support Service Provider 2024 - UK Based in Surrey, INDIGO IT (INDIGO) has been supporting UK small and medium sized businesses with their IT and cyber security needs for more than 30 years. We find out more about the company and its steadfast commitment to its clients from Managing Director, Matt Elson in the wake of it celebrating success in the UK Enterprise Awards 2024. As a leading provider in IT support, INDIGO IT is renowned for its unwavering commitment to excellence and innovation in the everevolving landscape of technology solutions. With an in-house team of dedicated experts and professionals, along with a steadfast focus on customer satisfaction, using its 5 commitments INDIGO has emerged as a trusted partner for businesses seeking reliable IT support and consultancy services. “We know that UK SMEs need an IT partner they can call on, not just for one product, but for everything the business needs,” elaborates Matt Elson, the company’s Managing Director. “One call for all your teams’ IT needs – that’s what we provide here at INDIGO.” INDIGO 5 Commitments to UK business 1. No more long-term contracts. We will offer a 60 day term on any contract where we are the provider as we believe in retaining customers with service, not courtrooms. 2. Defence in Depth. We deploy 16 device management and security tools for every customer and manage them all for you in one place. 3. Cyber Essentials. When you join INDIGO, we will bring you up to meet the Cyber Essentials standard as part of your onboarding and provide you with a certificate to prove it. In addition, we have a 24/7 team watching for hacks in progress. 4. Technical Alignment Managers (TAM). Our TAM’s will guide your business with dedicated onsite days built around not just supporting but improving your IT. 5. VCIO. Get 6 monthly or quarterly board meetings with a Virtual Chief Information Officer who can consult and advise on the future of your IT strategy. Matt believes in a customer-first approach. Matt’s plan for the future of the business is designed around retaining customers for much longer than the industry standard. Right now the average INDIGO customer already stays for 12 years and heavily invests in cyber security. Under the dynamic leadership of Matt, INDIGO continues to set new benchmarks in delivering cutting-edge IT solutions and is developing an IT Support and Security plan they hope to launch into the SME market at the end of 2024. Matt has a strategic vision to grow the company into compliance management as he believes this aligns perfectly with the company’s ethos of driving technological advancement while ensuring unparalleled customer service. Matt’s journey with the company began after collaborating with founder, Terry Galvin in 2018, having since become a full-time director and co-owner, dedicated to advancing Terry’s legacy. As Terry transitions into the role of chairman, his invaluable contributions and visionary leadership over the years have played a pivotal role in shaping INDIGO’s success story. Due to the ever-increasing demands on businesses of all sizes, Matt and the team have been seeing an elevated expectation from both customers and suppliers of UK businesses asking for ever-increasing levels of IT and compliance. To ensure that all the firm’s staff are singing from the same hymn sheet, and can continue to not only meet but exceed these customer expectations, INDIGO’s staff are trained the long and hard way by bringing in apprentices and supporting them through their NVQs. This way, Matt can ensure he has picked the best people, with the best attitudes, for the job and can train them in the technologies required. As well as this, all team members are UK based and trained in the company’s Camberley offices, with all engineers being enhanced DBS checked too. “As well as this, we meet our clients’ expectations as we communicate in plain English and understand that our clients simply want their IT and telecoms systems to work for them,” he explains further. “We want to support, connect, and protect all the IT needs of UK businesses.” As part of its commitment to exemplary customer services, INDIGO pledges to answer the phone within five seconds on average, and to resolve more than 90% of tickets in one working day. “We get a great sense of satisfaction helping employees and businesses stay online and get everything they need to do completed efficiently,” Matt enthuses. “We extend that attitude to defending our customers and stopping downtime and loss of reputation through preventative tools and monitoring for attacks.” And protection is of paramount importance, particularly in this day and age where hackers and scammers are becoming increasingly more intelligent and sneakier too.
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