SME UK Enterprise Awards 2024/ 30 Lisa’s Homes came together in response to the demand for property management services in Lowestoft, Suffolk, and its surrounding areas. This void sprung from the reluctance of many agents to work with properties in need and those which have presented issues in the past. The team at Lisa’s Homes aims to resolve these issues and expand the pool of usable properties, benefitting landlords and tenants alike. Director Lisa King sums up the agency’s aims superbly: “our primary mission is to provide high-quality homes that meet the needs of our diverse clientele, regardless of their background or income level.” Its team assesses and maintains every property it markets and rents out, asserting that “we wouldn’t rent out a property we wouldn’t be willing to live in ourselves.” “We believe that everyone deserves a safe and comfortable place to call home.” Landlords benefit from the agency’s full-service property management offering, which encompasses the entire letting process. Lisa’s experienced, dedicated team handles marketing, tenant screening, rent collection, maintenance, and everything in between. From stunning photography and presenting information, down to the smallest maintenance concerns, the agency alleviates every burden from landlords, allowing for a stress-free letting experience. The agency manages a plethora of homes, ranging from the modestly priced to the luxury. The same rigorous standards of screening and maintenance are applied across-the-board, meaning that regardless of budget, tenants enjoy the uniform level of care and attention put into every property. Landlords may even rely on the agency’s market expertise to help build upon their portfolios, being briefed on the best areas for capital growth and those which boast a thriving rental scene. Meanwhile, tenants with the budget for luxury accommodation are treated to a catalogue of premium properties. The proactive sourcing process at Lisa’s Homes matches landlords with their ideal tenants and tenants with properties which suits their unique needs and preferences, like size and amenities. The team is sensitive to Lowestoft’s status as a deprived area and the challenges faced by its surrounding areas, and in turn, it understands the role budget plays in decision making. It always balances maintaining quality homes with marketing them at realistic prices. Lisa considers this tremendously important, saying “we understand that affordability is paramount in an area like Lowestoft, which ranks among the most deprived areas in the UK.” As part of this commitment to tenant satisfaction, the agency provides support throughout their rental journey, offering advice and assistance to those facing financial hardship or housing issues. Expert advice is always close at hand for tenants, including community news, transport links, council tax advice, and more to ease the renting experience, underlining the agency’s dedication to supporting its customers and its community. Lowestoft ranks among the most deprived areas in the UK. East Suffolk Council notes that it suffers beneath the weight of disproportionate income and employment deprivation, which strongly impacts the rental market. That’s where Lisa’s Homes steps in to lighten the load and bring quality homes to the community at a price that tenants can afford. It’s not just an estate agency; it’s a pillar of community support for the people who need it most. Residential Lettings Agent of the Year 2024 – Suffolk & UK Enterprise Client Service Excellence Award 2024
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