SME UK Enterprise Awards 2024/ 72 Best Emerging Managed IT Provider 2024 - South West England UK Enterprise Service Excellence Award 2024 WestSpring IT (WestSpring) is a dynamic, relationship-driven managed IT provider with a difference. Founded on the principles of putting people first and delivering an unparalleled client experience, WestSpring acts as a trusted and dedicated partner for businesses in the UK. We find out more from Sarah Jenkins following the firm’s recent award-winning success. The client base for WestSpring IT is made up of businesses spanning various industries and locations. The company works with private schools, leisure centres, construction sites, recruitment companies, amusement parks, insurance companies, and charities, to name a few. Each with their own unique technology requirements but with the same desire for a reliable, personable IT support service. WestSpring works closely with clients to help them succeed with the latest technology. Its portfolio of IT solutions is all encompassing, allowing clients to benefit from one dedicated partner for all their IT requirements whilst its innovative solutions enable clients to work productively, securely, and seamlessly, whatever their location. These services are constantly evolving to keep up with the everchanging technology landscape. The client experience WestSpring delivers is first-class and is something that its clients love the firm for – this is why so much of its new business comes from client referrals. Sarah Jenkins, WestSpring’s Head of Marketing, tells us more about the firm’s commitment to its clientele. “Everything we do is aligned with a wider IT strategic roadmap uniquely created for each and every client,” she begins. “Our unique, unlimited support model allows us to act as an extension of our clients’ businesses, supporting them as often (or little!) as they need, for one fixed monthly fee. Clients can reach out to us for help without having to worry about hidden charges or managing support credits. This model allows us to maintain a high level of service to our clients.” Making people a priority and striving to deliver a first-class client experience is of the utmost importance at WestSpring. A happy team is a hardworking team, so reward and recognition is key, and the firm’s people-focused culture plays a huge part in making it different from the rest. With friendly and supportive team members, both when it comes to clients and to each other, the company delivers a personal, relationshipdriven service that its clients truly value. “We also have a lot of fun, both internally and with our clients,” Sarah enthuses. “We have a jam-packed social calendar which the whole team are invited to as well as quarterly client socials which both aim to strengthen working relationships. WestSpring breaks the norm of IT service providers; we are a vibrant, supportive, relationship-driven (and fun!) MSP. “By supporting our team, we’ve created a culture of happy, hardworking people that naturally delivers excellent customer service.” Many of the team have been at WestSpring since the beginning and, as a result, have worked their way up to senior positions in the business. For clients, that means familiarity and strong relationships, which is key for excellent service. What this also means is that the internal culture is deeply ingrained in the business. As a small agile business that remains at the forefront of technology, the firm is constantly evolving its offering to clients. WestSpring’s business model is unique in its sector and is part of what enables the firm to deliver an industry-leading client experience. It offers truly unlimited IT support, something rarely seen in the industry, and for one fixed monthly fee, WestSpring’s clients have access to unlimited remote and onsite support. This means no hidden charges, no support credits to keep track of, just responsive, friendly support. Lately, cyber security is undoubtedly one of the biggest trends when it comes to the IT industry. Thanks to AI, cyber criminals are growing more sophisticated in their attacks meaning businesses’ cyber security needs to evolve to continue to protect clients. In response to growing cyber threats, WestSpring is looking to develop a Security Operations Centre – a team dedicated to monitoring, reacting, and resolving IT threats that its clients may face. Recently, for its diligence in the IT space and unwavering commitment to its clients, WestSpring gained notable recognition in the UK Enterprise Awards and was rewarded with not just one, but two prestigious titles, namely Best Emerging Managed IT Provider 2024 - South West England and the highly-coveted UK Enterprise Service Excellence Award 2024. After moving to much larger premises at the end of 2023, WestSpring is now looking to grow the team over the next 12 months. “We have launched our Graduate scheme to increase our headcount in all departments in the business,” Sarah tells us. “Our next big effort to grow will be to open up offices in London as well as Manchester.” Contact: Sarah Jenkins Company: WestSpring IT Web Address: https://westspring-it.co.uk/ WestSpring IT
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