DCA puts the patient at the heart of everything they do, providing excellent patient care is at the front and centre of their business. Appointments can be booked via a dedicated, easy to use, app or online and consultations are usually available within a few hours, which means patients can get the healthcare they need, when they need it. Patients can speak with clinicians at a time and place that suits them and with appointments up 20 minutes long there’s plenty of time to talk through health concerns. DCA strive to help look after overall wellbeing through a self-care platform, My Health, which offers patients an array of additional resources that have been carefully designed to support both their mental and physical wellbeing. DCA clinicians can issue prescriptions, which can be delivered to the patients front door in the UK or they can select to have it collected from their local pharmacy if that’s more convenient. Private specialist referrals can also be issued, if needed, and uploaded directly to the patients record which they can then download and share as required. What’s more, as a digital service patients can also access our service whilst abroad for healthcare advice when needed. Patient safety and quality service delivery are top priorities for DCA, and they’re constantly improving their offerings to ensure that the greatest possible outcomes for patients, time and time again. A spokesperson for DCA explains, “we want to be proud to offer a service that is valued by our patients and customers.” To achieve this, “we focus on clinical safety and oversight, as well as ensuring that the full end-to-end experience of dealing with DCA more than meets patients’ expectations.” To ensure that they’re consistently achieving this, the team regularly monitor the experiences, and feedback, of patients using both the Net Promoter Score (NPS) metric and Trustpilot, on which they currently have a score of 4.2/5, based on over 780 reviews, placing them squarely in the “Great” category. They also achieve excellence by continually monitoring the market and responding to any changes. This can be shown by DCA’s recent introduction of Advanced Nurse Practitioner (ANP) appointments which has been a response to pressures on GPs which extends across the whole of the UK, particularly in the public health sector. With the NHS under increasing pressure, due to the effects of the pandemic and staff strikes in recent years, patients are finding themselves having to wait on average 10 days for a consultation with their NHS GP. With DCA patients can conveniently, and effectively, access healthcare therefore alleviating some of the pressure on the NHS and allowing patients to receive the healthcare they need, when they need, reducing the time spent worrying about their health, waiting for an appointment and the frustration caused by this. Recent proposals by the Treasury aim to offer tax breaks for companies investing in preventive healthcare measures to keep their workforce healthy and productive. Under these proposals, companies could receive tax breaks for offering a range of preventive healthcare services aimed at reducing sick days and improving overall employee wellbeing. DCA is uniquely positioned to help businesses take advantage of these tax breaks while promoting the health and well-being of workforces across the UK. In fact, this is one of the key areas of focus for the company over the next 12 months, where it is seeking to continue to support the likes of AXA Health, as well as developing new relationships and designing new propositions. Having already connected more than two million people across the UK to its digital healthcare hub, DCA’s commitment to their patients through end-to-end care service is unwavering. They aim to continue to drive value and provide quality outcomes, all at a time when the wider health sector needs them most. For its relentless dedication to going above and beyond in this setting, we rightfully celebrate Doctor Care Anywhere as the Best Private Telehealth Services Provider 2024. Contact: Maaya Chaplin Company: Doctor Care Anywhere Web Address: https://doctorcareanywhere.com/ Doctor Care Anywhere (DCA) offers on-demand digital GP and Advanced Nurse Practitioner (ANP) appointments, via video or phone, 24/7, 365 days of the year. As one of the UK’s largest private telehealth service providers, DCA works closely with insurers, fellow healthcare providers, and corporate customers to deliver an exemplary patient experience and outstanding care that harnesses the power of the digital sphere. Best Private Telehealth Services Provider 2024
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