alongside, an approach that has been in practice since 2022. No two partners are ever the same, and with this understanding, Bilu works closely with them and their personnel to match their needs individually. If the team feels that onboarding a new client will compromise the work in progress or does not fit with the client’s team and culture, they will walk away – never prepared to promote acquisition over retention. With the ultimate goal to build lasting partnerships within one year, Bilu Services focuses on delivering exceptional services and seamlessly integrating each of its partner’s needs into its operations. This has been a remarkably successful approach for Bilu Services; to date, the company has achieved 100% total client retention rate. This is a statement to the high calibre of commitment and trust fostered within its relationships, and the very key to Bilu Services’ sustained success in recent years. The last 12 months have been incredibly prosperous for Bilu Services; the company was able to expand its services, taking charge of the installation process. By working closely with project managers, Bilu Services have been able to handle almost the entire implementation phase. Previously, the team would simply turn up and install furniture under the management of an allocated person in control. Now, Bilu Services can receive the whole project, access it, and engage with one of its partners to arrange the logistics – receiving the goods, shipping them out, receiving them onsite, distributing, installing, and signing them off. This is all done whilst reporting in line with the process, KPIs, and SLAs. “This marks a significant progress in our skill force, as well as our vision to become the most trusted go-to,” Iago shared. “Our goal is to allow companies to grow, without having to risk cashflow, HR commitments, and payroll. By having the ability to outsource the installation in full, our clients can focus on winning more, with the confidence that having us on their side ensures a seamless process – avoiding the need to use multiple parts to make it happen. Not only can they do more, but they can also do more at what they excel at: Design, Procurement, and Project Management – while we handle the logistics and implementation.” This development has already accounted for 30% of Bilu Services’ growth in 2024, with anticipation for this area to become 50% of its entire revenue through 2025. Over the next 12-24 months, Bilu Services will focus on two key areas without compromising its current progress. Its first focus lies in the expansion and enhancement of its installation capabilities, with the ultimate priority being the delivery end-toend project support that enables partners to focus on core business areas. Bilu Services’ second focus will be on expanding its services into furniture, fixtures, and equipment fitout. While the company presently handles all aspects of loose furniture, the team will be making the addition of fitted furniture to its repertoire, in the form of joinery. A variety of options will become available within the next 12 months through this expansion, including fitted rooms, kitchens, and wardrobes. The launch will require a vast training programme for existing team members to brush up on their skillsets, with additional members poised to bring their own relevant experience and skillsets to the team. In order to effectively integrate these new products into its offerings, Bilu Services must undertake ongoing conversations with its current partners to determine how the logistics will be covered, striving to maintain its industrycelebrated standards. The future is bright for Bilu Services, a company continually striving for progress. The company remains focused and determined in its mission of growth and improvement, whilst maintaining the superior quality and selective partnerships that have earned its reputation. While its future endeavours are ambitious, they will enable the company to serve its clients to an even higher standard - enhancing service quality, efficiency, and driving the advancement of the furniture installation sector across the country. This measured approach to growth, ensuring ongoing expansion without compromising its core strengths and ethos, has positioned Bilu Services to stand as a beacon of excellence within the industry, named London’s Most Trusted Furniture Installation Specialists 2025. Contact: Iago de Menezes Company: Bilu Services Ltd Web Address: https://biluservices.co.uk
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