SME News UK Enterprise Awards 2025/ 44 Best Local Pet Services Provider 2025 – Hampshire & Customer Service Excellence Award 2025 Pets are integral members of the family, and it is understandable that many pet owners feel apprehensive about leaving their furry friends in the care of another. Selecting the right pet care provider is an important decision for every pet owner, as the incorrect choice can cause a breakdown in communications, leading to unnecessary costs and undue stress for both the owner and their pet. Today, we celebrate Pen’s Pets, a trusted enterprise offering top-tier pet care services to the local community of Lee on the Solent and the surrounding areas. We heard more about Pen’s Pets’ exceptional endeavours from Owners Penny and Martyn Brown, following the business’s recent recognition in the UK Enterprise Awards 2025. Pen’s Pets is a leading local establishment owned and operated by passionate animal lovers Penny and Martyn Brown. Penny initially launched the business in 2019 on a small scale, offering dog walking and pet care services to her local community. Within a mere eight months, the demand for her services had drastically risen, exceeding the depth of what Penny could handle alone. At this time, her husband Martyn was employed as the Store Manager of a well-known pet store but decided to leverage his love for animals and join the Pen’s Pets team in February 2020. Catering to a diverse clientele, Pen’s Pets serves an array of individuals ranging from single professionals and working families to senior citizens needing additional help with their pet care. Since its inception, the business has cultivated a solid foundation of loyal clients, many of whom patiently stood by during its temporary pause and rebuilding efforts following the challenges posed by the COVID-19 pandemic. Once restrictions eased, Pen’s Pets was well-positioned to resume operations with the same dedication and care that had first earned its clients’ trust, driven by their unfaltering support. Recognising that every pet and their owner are completely unique, Pen’s Pets offers a wide range of services tailored to meet their individual wants and needs. Driven by welfare, integrity, flexibility, and dependability, the business provides group walks, perfect for social dogs; half-hour and hour-long oneto-one walks, ideal for reactive or rescue dogs needing individual attention; and small animal visits ranging from 15 to 30 minutes that include feeding, playtime, and a welfare check alongside consistent photographs and feedback provided. “Our only aim on a daily basis is to have happy, fulfilled, and tired-out dogs, and content small animals when we conduct home visits!” Penny told us. “We strive to make sure every animal in our care is looked after to the very best of our ability. Our core values are the cornerstone of what we believe in; hiring a dog walker or pet carer is like interviewing for a nanny. The client is leaving one of their babies in our care – they are placing immense trust in us, and they want to know their pet will be secure, safe, and loved.” The dog walking and pet care industry has emerged as one of the fastest growing sectors in the business landscape. With minimal initial investment required, it’s an attractive option for aspiring entrepreneurs, resulting in a market flooded with emerging businesses. However, many underestimate the ongoing effort and dedication needed to sustain and grow a successful enterprise in this competitive field. Pen’s Pets shines in this market for its professionalism and commitment to ethics, having established itself as a member of the Professional Dog Walkers Association. This is just one example of the efforts Pen’s Pets has made to ensure that its pet care services remain transparent, ethical, and high in quality. The business has elected to advance its development through undertaking courses in animal-related subjects, such as a recently completed diploma in canine communication. At present, the team is currently completing a dog training course, with hopes to begin the Ofqual Regulated Level 3 Qualification for home boarding and daycare later in the year. These initiatives are beneficial to both Pen’s Pets’ team and its clients, ensuring that the business continues to set and achieve the very highest standards across the industry. “With regards to future plans, at the moment we want to continue offering the best possible pet care to our clients and build upon the relationships we have already established,” Martyn concluded. “To achieve this, we are focusing on staying true to our core values of flexibility, dependability, integrity, and animal welfare. By continuously enhancing our skills and expanding our knowledge, we aim to stay ahead in the pet care industry. Our goal is to be a trusted partner to our clients, providing them with peace of mind and exceptional care for their beloved animals.” Contact: Penny and Martyn Brown Company: Pen’s Pets Web Address: www.facebook.com/PensPets/ Pen's Pets
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