AIS-Mar25056 Best Digital Marketing Agency 2025 – Liverpool & Client Service Excellence Award 2025 Digital marketing is a significant driver behind any business’s success, serving an instrumental role in the emergence of any new business to the market. With much of our communications, transactions, and general interactions occurring online, the digital space is a landscape all businesses hope to quickly dominate. Enter Phantom Digital, a leading digital marketing agency based in the Merseyside. As Phantom Digital is named in the UK Enterprise Awards 2025, we caught up with Founder Justine McLaughlin to learn more. Phantom Digital was founded in 2023, born from Justine McLaughlin’s desire to support small to medium-sized businesses along their growth journey. Currently being driven by a team that is five members strong, the agency’s primary clients are small to medium-sized businesses that recognise the challenges of scaling and hiring to support their growth. “We operate as an extension of their team, providing a full marketing function without the burden of high payroll costs,” Justine explained to us. “Our focus is on partnering with businesses that prioritise building strong relationships and growing their brands. Notably, 80% of our clients work with us on a retainer model, with most staying with us for an average of three years.” The agency offers a wide array of services, including bespoke website designs; tailored marketing automation services, as well as automated email funnels; creative support, comprising graphic design, animation, ad copy, blogs, social media posts, newsletters, eBooks, and more; an on-call digital team subscription service for dedicated support; videography and photography content creation; local and national PR services through a PR and marketing partnership with local PR firm La Vida Liverpool; and full digital marketing support through comprehensive solutions expertly tailored to meet the various needs of its clientele. “Every day, I strive to guide and support individuals and businesses in achieving personal growth,” said Justine, “whether that’s through creating routines, plans, or strategies that align with their goals. My purpose is to help people and businesses stay consistent, motivated, and focused on their aspirations. I strive to work with likeminded businesses, those with honesty and respect as their core values and those that want to make a difference.” In a market crowded with emerging entities, Phantom Digital stands out by offering digital marketing services that prioritise accessibility, customisation, and reliability. Unlike many competitors, Phantom Digital ensures clients have round-the-clock access to a dedicated UK team. This eliminates the frustrations of time zone delays, instead providing immediate solutions to urgent concerns. What’s more, for just £500 a month, clients gain ten hours of dedicated support from a skilled digital team. This service is ideal for businesses seeking flexibility and expert assistance without the commitment of a full-time hire. Not only that, but Phantom Digital also offers unparallelled tailored automation solutions that help businesses streamline their marketing efforts – saving time and boosting efficiency. The agency’s expertise in creating customised workflows ensure that its clients’ unique needs are continually met. By integrating these unique offerings into client conversations, Phantom Digital demonstrates its commitment to providing value and building long-term relationships. Phantom Digital’s commitment to fostering authentic relationships extends beyond its clients to its local business partners. The agency plans to integrate these partnerships – such as an accountant, printing company, HR partner, and chauffeur service – into client conversations where relevant. Rather than taking a promotional approach, Phantom Digital introduces these partners naturally, highlighting their value in specific contexts. This is an approach that not only adds a layer of community-driven collaboration to Phantom Digital’s services but also provides clients with a trusted network of resources to support their broader business goals. Ever the forward-thinking agency, Phantom Digital is looking to the future with an unmatched strategic vision, currently developing plans to launch a physical content creation studio. What was initially intended to be a base for the agency’s own content is now transforming into a hub for the community and local businesses to get support for their own content, as well as printing and support to grow their own businesses. Phantom Digital hopes to launch masterclasses in this hub, hoping for it to thrive as the business grows. But that’s not all, as Justine shared: “In the next 12-24 months, I’m focused on significant growth for Phantom Digital. One of the key goals is to establish a robust sales pipeline that generates daily leads independently, reducing the reliance on personal networking. This will help us scale more sustainably. “For 2025, we’re targeting £500k in revenue, which involves acquiring new clients consistently, enhancing our branding, and expanding our services. We have recently been awarded our ISO 9001 and 14001 certifications, opening our opportunities within tenders and public sector work. We’re also diving deeper intro strategic marketing and automation, which are areas I’m passionate about mastering.” Contact: Justine McLaughlin Company: Phantom Digital Web Address: https://phantomdigital.co.uk/
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