SME News UK Finance Awards 2023/ 12 Truestar Talent Ltd: Best Financial Services Recruitment/Headhunting Specialists – UK Double award winner in Financial Awards for SME News, Truestar Talent Ltd. specialises in recruitment and headhunting for Financial Services Advisory companies across the UK. Pam Sutherland founded the business back in 2015 and at the height of the Covid-19 pandemic in 2020 saw the company go national, with it today having a large expert UK team of very experienced Senior Talent and Acquisition Managers spanning from Scotland to Cornwall. With the support of her great team, Pam launched an additional specialist division for IFA acquisition called Truestar Legacy in early 2023; with a specific focus on both individual IFAs and IFA companies looking to buy and sell their businesses. We learn more about Truestar as the entire team is recognised in the UK Finance Awards 2023 - winning two awards! From working closely in Financial Services with IFAs and Wealth Planners for over 35 years, on average, Truestar’s team both know a lot of people, have earned a strong ethical reputation and have an in depth understanding of the industry. The synergy between Truestar’s Talent and Legacy is that both divisions benefit from the team’s personal extensive experience in the financial services industry from previous roles such as financial planning and regional/sales management. Working within the financial services sector, the client base Truestar deals with is vast: ranging from international merchant banks, through to national UK-owned companies and even niche local IFA firms who offer something different. Truestar Talent is also the sole provider to some of these national companies, and have achieved this tremendous feat through listening and working closely as trusted partners and placing well-matched candidates who have both stayed with companies for many years and fostered long-term successes. Underpinning Truestar’s success is their personal approach, with care and warmth at the centre of everything that the team does. They listen and truly take the time to understand the client, candidate and IFA seller’s perspective; finding out what makes them happy, what matters most to them and striving to provide them everything on their wish list. The working methods adopted by the firm are both practical and down to earth, cemented equally in common sense and a consistent commitment to honouring promises. By being passionate about positive outcomes they strive for nothing less than the best, ensuring informed choices are made across the board, bolstered by personalised support and a drive in getting to know customers on a personal level. Working together, Truestar firmly believe that success benefits all those around them, just as a rising tide lifts all boats. Communally they share best practice, which directly benefits clients, candidates and IFA business sales. This national team of ten have known each other for more than 20 years and possess an average of 35 years direct industry experience. Thanks to these long-tenured relationships excellence is advocated throughout, as they genuinely believe in the necessity of honest and clear communication. Since the team have been a force in the industry for a long time, their recommendations are trusted, and by listening and working closely with clients, the solutions they offer always deliver. With a staggering amount of combined experience behind them, the team at Truestar are able to take anything on – and they’re always ready to demonstrate their friendly yet hands-on approach when working with individual IFAs selling their businesses and Wealth Advisory firms who are recruiting. They specialise in roles ranging from C-Suite, to management, to advisory and to business support. With such a varied team of seasoned experts, Truestar has what it takes to support a range of businesses and individual needs and are very successful in knowing hard to reach career options, candidates who not actively looking and great IFA business sale opportunities. Leveraging their experience, the Truestar team connects with their clients on a personal yet professional level. The team is highly aware of their clients’ needs and wishes, and they treat each client in a respectful and inclusive way – they listen, see things from their clients’ perspective, work in a practical and honourable way, and hold an intense desire to create the best outcome no matter the current situation. Truestar’s mission is to always to do good and they only choose to work with people and companies that they believe they can recommend whole heartedly. The team believe in being fair, and providing informed choices, ensuring all parties are well-informed. Individually and as a team, they are fully supportive of the people they are working with, and are with them every step of the way, from introduction to completion, and beyond. Built on a series of core values and ethos, comprising of trust, listening, passion, insight, fun, and quality, Pam and the team are determined to treat others how they wish to be treated themselves. Through building trust between clients and themselves, Truestar has been able to create a solid foundation upon which to build meaningful partnerships that result in many word of mouth recommendations and both outstanding and copious testimonials. Of course, by taking the time to listen – and really paying attention to all of the details discussed – Truestar are able to transform someone’s wishes into a living, breathing reality. This isn’t always easy in business, however, with a keen ear to listen in an attentive and selfless way, Truestar gets to the root of any issues or pain points and comes to effective solutions which result in the best opportunities and plans for everyone they work with. Pam Sutherland: Most Client-Focused Financial Recruitment Advocate 2023
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