UK Finance Awards 2025/ 10 Located in Exeter, NxtGen Mortgages is a dedicated mortgage and insurance brokerage committed to delivering expert advice, tailored solutions, and exceptional client care – all with the aim of making the mortgage process simple and stressfree. The brokerage’s services span the full mortgage journey – from first-time buyers and home movers to remortgages, buy-to-let investors, and protection planning – in addition to comprehensive insurance advice that ensures its clients and their families are fully protected. NxtGen Mortgages works with a diverse range of clients, from first-time buyers learning to navigate the mortgage process, to experienced homeowners looking to remortgage, invest, or review their protection needs. No two situations are ever the same, so the brokerage takes time to understand each client’s goals, challenges, and long-term plans before guiding them through every step of the process with complete clarity. While each client hails from their own unique background, they do, however, share one common thread: the desire for a personal, transparent, and trustworthy service. In an industry where many firms compete on speed or price, NxtGen Mortgages differentiates itself through service, trust, and genuine care. Rather than focusing on high-volume sales or securing the best deal, the brokerage has built a reputation for going above and beyond to deliver high-quality advice, communication, and care – whether that is taking extra time to explain complex details, being available when clients need reassurance, or liaising directly with lenders, solicitors, and insurers to make the process as seamless as possible. At its core, NxtGen Mortgages aims to deliver a truly five-star service with every client it serves. It believes that outstanding client experiences boost sustainable success, viewing every interaction as an opportunity to exceed expectations and create advocates for the brand. This approach has been a key driver of the brokerage’s ongoing growth, enabling the team to build a reputation that is founded on trust, reliability, and excellence, stemming from organic recommendations and client reviews. “We pride ourselves on building long-term relationships where clients know they can turn to us for honest guidance and support at every stage of their financial journey,” Sam told us. “Many of our clients come to us through recommendations from friends, family, or past clients who have experienced our service first-hand. This referralbased approach means that our relationships are built on trust from the very beginning.” On Google Reviews, one client wrote: “I had the pleasure of working with Sam and his amazing team, and I cannot recommend them highly enough. From our initial consultation through to completion, the level of professionalism, clarity, and care they demonstrated was outstanding. Thanks to Sam and his exceptional team, what could have been a daunting process was handled with complete efficiency and Buying a home is one of life’s most significant decisions, carrying both financial weight and emotional meaning. Today’s clients are increasingly drawn to firms that can deliver strong outcomes while retaining that all important human touch that makes the process stress-free. NxtGen Mortgages is one such brokerage, blending expertise, technology, and a deeply personal approach to create a seamless, meaningful client experience. Following the brokerage’s recognition in the UK Finance Awards 2025, we spoke to Sam Hyslop at NxtGen Mortgages to learn more. Best Small Mortgage Brokerage 2025 - South West England & SME News Client Service Excellence Award 2025 NxtGen Mortgages
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