reassurance. I would highly recommend them to anyone seeking expert mortgage advice delivered with professionalism and genuine care.” While another shared: “We had a fantastic experience with NxtGen Mortgages. They were incredibly helpful in securing the information and finance we needed to buy our next home. The team highlighted options we hadn’t even considered and consistently went the extra mile – finding and passing on better rates as they became available, without us even asking. Their proactive and knowledgeable approach made the whole process feel smooth and reassuring. Highly recommended!” Of course, this would not be possible without NxtGen Mortgages’ team of trusted mortgage and insurance advisers, whose balance of professional skill and personal touch has been instrumental to the brokerage’s continued success. While technical expertise and up-todate knowledge are essential in today’s financial market, the ability to listen, understand, and guide clients with confidence and clarity is what builds long-term relationships and trust. NxtGen Mortgages’ advisers set themselves apart with empathy, communication, and integrity, truly earning themselves the SME News Client Service Excellence Award 2025. When recruiting, the brokerage looks beyond qualifications and experience to assess a candidate’s attitude. “We want advisers with genuine hunger, passion, and integrity,” said Sam. “People who care deeply about helping clients, and who share our belief that a five-star service is the minimum standard, not the exception. We value individuals who are proactive, empathetic, and solution-focused; those who take pride in their work, thrive on client satisfaction, and see success not just as completing a mortgage, but as earning a client’s trust for life.” Internally, NxtGen Mortgages fosters a culture rooted in collaboration, support, and client-centricity. The team celebrates success, shares knowledge, and supports one another in achieving both professional and personal growth, creating a positive environment where each member feels valued, motivated, and proud of the work they do. With open communication, shared learning, and continuous improvement encouraged across the team, everyone – from advisers to administrators – works together with one shared purpose: to deliver the best possible client experience. “Every success we achieve – from a happy client to a glowing review – is the result of our team’s dedication, professionalism, and shared passion for delivering exceptional service,” Sam shared. “We believe that our advisers and support staff don’t just represent our brand – they are our brand. Their commitment to doing the right thing for every client underpins our reputation and drives our continued growth through recommendations and repeat business.” The team’s exceptional attitude has been instrumental in propelling NxtGen Mortgages ahead of the competitive market, a particularly valuable feat in today’s shifting landscape. The evolution of artificial intelligence continues to create challenges as the entire sector attempts to adapt and embrace the emerging technology. In this environment, NxtGen Mortgages is actively working to strike a balance between helpful technologies that provide optimal customer outcomes and automation that takes away the human element of advice that so many clients want and need. As NxtGen Mortgages continues to grow and evolve, 2026 promises to be a strong year for the brokerage. A record number of its clients are reaching the end of their mortgage deals, opening the door to substantial opportunity for new business and client growth. To support this expansion, the team has moved into a new office to increase visibility and has invested in significant updates to the website, enabling the business to grow beyond its current reach. These developments mark an exciting new chapter for a firm already recognised as South West England’s Best Small Mortgage Brokerage 2025. Contact: Sam Hyslop Web Address: www.nxtgenmortgages.co.uk Company: NxtGen Mortgages YOUR PROPERTY MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE. Most buy to let mortgages are not regulated by The Financial Conduct Authority. NxtGen Mortgages is a trade name of Just Mortgages Direct Limited, which is an appointed representative of The Openwork Partnership, a trading style of Openwork Limited which is authorised and regulated by the Financial Conduct Authority. Approved by The Openwork Partnership on 15/01/26.
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