UK Finance Awards 2025/ 6 Financial inclusivity for all is the primary aim of Ecommpay, an inclusive global payment platform empowering businesses and driving growth through its suite of innovative and high-quality payment products, with these built in-house to more than meet the diverse needs of both its merchants and their customer groups. Recognising that this aim begins by raising awareness, Ecommpay’s CMO, Miranda McLean, sat down with us for more on how the firm’s platform advocates for this financial inclusion through provisions like alternative payment methods and open banking. A real-life reflection of the fact that not all payment service providers are made equal, London’s Ecommpay leverages a payment gateway comprising direct acquiring capabilities, more than 100 alternative payment methods, open banking, and direct debits alike. This is all delivered within a sole integration and reinforced by a team of over 500 employees across four global offices – to help its clients grow. In attempting to foster this growth for as many people as possible, the firm is setting the mark for inclusivity and excellence alike. Thanks to a seamless global payments infrastructure that sees merchants experience an increase in their acceptance rates of around 8%, Ecommpay’s ecommerce merchant payments are helping businesses to reach new heights by ensuring their payments are as fast and as smooth as possible and that they keep flowing, so that the most can be made out of every transaction. This is achieved via Ecommpay offering both global and local acquiring, as well as payment processing and orchestration, all from its one platform, managed by a single API. Ecommpay’s tailored, full-stack payment solutions offer high-growth possibilities for SMEs and large-scale organisations alike from around the world, giving them the chance to wave goodbye to the complex and usher in an age of seamless transactions. Its clients hail from many different industries – retail, travel, hospitality, mobility, transport and insurance, to name but a few – and Ecommpay appeals to them all by helping solve their main financial headaches: lengthy development timescales and difficulties adding local payment access/ payout methods. With e-commerce and the circular economy both expanding in recent years, with no signs of slowing down, it is essential that those seeking to optimise customer conversion rates find a payment platform like Ecommpay that can deliver on the above – at scale and within limited development timescales, nonetheless. As discussed in the beginning, Ecommpay’s aim here is accessibility for all, and it is guided by the belief that empowering merchants not only makes for a fair, equitable society, but also that it makes good commercial sense. As Miranda herself then went on to explain: “Projects involving such significant investments generally focus on increasing sales as efficiently and effectively as possible, boosting ROI. However, Ecommpay’s focus is on delivering the best, most accessible customer experience possible. In the long term, this will increase sales, but the target has always been a more inclusive website, service, and solutions – not simply increasing profits.” Many of Ecommpay’s merchants clients have ambitious international expansion plans, and this highlights the flexibility of this full-stack solution. Then, combined with the fact that it delivers perhaps the best alternative payment method on the market today, setting up shop in a new market no longer comes with the traditional delays in resource prioritisation and development effort thanks to Ecommpay. Local payout functionality then means merchants have a proven payment solution for every market they claim. These pioneering achievements have been realised only as a result of the alignment that defines the team here, with a collective drive to empower merchants through a fair, equitable payment ecosystem. As Miranda told us: “With everyone on the same page, new solutions are dreamt up, designed, built, and implemented with inclusivity in mind throughout. Furthermore, existing solutions, such as the website and payments platform, are continually reviewed to make adjustments.” By far the biggest overhaul of the latter came quite recently, with Ecommpay’s vision of a more accessible environment leading it to renovate its website structure, build new web page templates, rewrite all its content, and then update its SEO accordingly. Assessed rigorously and launched quickly, the new website and brand identity went live in the middle of September 2024. Since its launch, page engagement has gone up by more than 40%, post engagement has risen nearly 21% and share rate has rocketed by a huge 103%. Miranda said: “Overhauling the website and brand identity was the first stage of a dedicated ongoing programme focused on inclusivity and providing merchants with critical support to improve their own accessibility: Ecommpay for Good.” Going further into what this entails, Miranda continued: “The new Ecommpay website and brand identity utilise colours, fonts, and layouts carefully selected to ensure accessibility for those with visual and hearing impairment as well as cognitive and physical disabilities.” Ecommpay’s commitment to continuously enhancing its offerings is indicative of its evolving culture internally, while initiatives such as regular training and workshops for its teams work towards its ultimate aim of financial inclusivity for all. For example, staff recently undertook unconscious bias and neurodiversity awareness training. Ecommpay invited subject matter experts to deliver the sessions, to ensure they could more accurately highlight the barriers experienced by its teams and customers. Best Global Inclusive Payment Platform 2025 & SME News Client Service Excellence Award 2025
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