Nurturing a wider sense of awareness is just one way in which Ecommpay is expressing the needs of modern society through its actions, with many other examples coming in the form of purpose-driven solutions in the realm of e-commerce and the circular economy. One of the most fitting instances of this is previous Ecommpay research concerning online checkout drop-off. The study found drop offs often happen 90% of the way through a customer’s journey – usually the point of payment. This underscores the importance of getting the payments journey right. Be it an unexpected shipping cost, a complicated checkout process, or limited payment options, the reasons for these dropoffs are many. Merchants must provide a straightforward user experience if they are to boost their conversion rates during this final stage. Recognising this, Ecommpay has helped its clients through introductions including a re-try feature (a pop-up that appears if a transaction declines), meaning the payment can be attempted again without restarting the entire checkout process. Similarly, Miranda explained: “Consolidating checkout elements (billing, shipping, payment, and review) onto a single page also offers a faster and more positive experience. Average conversions for single-page checkouts sit at 61% compared to 56% for multi-page checkouts.” Other ways to maximise purchase rates include making the checkout accessible across all devices, displaying prices in local currencies in the event of international operations, and striking the right balance between speed and security at payment stage. The firm has only found all of this out on the back of the progress it has made across every element of its operation over the last few years. This can be attributed to it remaining connected to the global payments ecosystem in a truly meaningful way, finding out what does and does not work to promote real change. Aside from the website changes above, this is best seen through its recent push into fraud prevention, where it partnered with Cable to design and implement a solution that redefined financial crime compliance. Sharing more on this, Miranda commented: “Prioritising dynamic risk management and real-time monitoring, we achieved a robust, forward-looking framework, safeguarding against financial crime and setting an industry benchmark. Ecommpay Graph Analysis guarantees a 97% success rate in fraud detection and prevention, without having any negative effect on client interactions.” These undertakings are prime examples of the solutions that Ecommpay will continue to refine into 2026 and beyond, highlighting its ongoing evolution. Be it an innovative solution that removes barriers from payments or leveraging its problem-solving insight and excellent customer service to set the gold standard when it comes to accessibility in the realm of global payments, everything Ecommpay does is grounded in a commitment to delivering excellence. Raising the bar in the dynamic field of ecommerce merchant payments, financial inclusion, and accessible payments more broadly, it is our pleasure to reflect this effort with two welldeserved awards in this programme. Contact: Miranda McLean Company: Ecommpay Web Address: https://ecommpay.com/
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